Happy HeadReviews of happyhead.com

Originally placed an order Aug 2. Checked back in about eight days later as nothing had arrived, only to find out that not only was the order still in processing, but they were shipping a different formulation than I ordered. The customer rep said I would have to wait for the incorrect product to arrive, then return it on my own dime, and only then would they initiate a refund. I said that didn't seem fair and eventually they agreed to give the refund immediately. The rep then re-placed the correct order and assured me they would expedite it. A week later, still nothing had arrived, so I checked back in. This time a different rep said they weren't sure why it hadn't shipped yet, but they were reaching out to the pharmacy to see what the hold up was, and they would contact me when they found out more. I also emailed the general customer service email at this time with my concerns as I had mostly been dealing with reps via the chat feature previously. Another week goes by, I haven't heard a peep from the rep, nor from the customer service email. I check in again via chat, and a different rep says the exact same thing the last one did. They will be "contacting the pharmacy" and will have the order "expedited" and they will update me as soon as they have more info. This is their last chance, if they blank me again I will be canceling the order and use a different company going forward. There seems to be some good reviews of the company, so perhaps this is an isolated incident, but it's been incredibly frustrating to deal with this company in my experience. Also worth noting: This was my second order not my first, so there should have been no delays with needing my info on their end. My initial order was received without issue.

0 is what I give. I ordered a bottle that I never received. I received an email stating they needed photos and a copy of my license. I did not feel comfortable sending them pictures nor a copy of my license. They harassed me with emails and text about the photos. They were very persistent about it, and I still did not send photos. Then I got a text stating of I wanted to meet with the doctor and I said no. I just wanted my order and they said you can reach us by phone at the number provided. Never got a confirmation email for the order or am order number. Still haven’t received my order and already they are trying to charge my account. Luckily I used a one time card for the purchase incase of a scam. And well, I guess it is a scam. 3 weeks still no bottle and they are trying to charge again. NOT HAPPENING.!!!! SCAM!!!!!!

Worst customer service experience I have ever endured. I spent literally 2 hours between online chat and phone calls to simply restart my subscription with a promo code. Out of the 4 separate attempts, not one of them were able to restart my account. I have never had such an issue to BUY a product. Their online support is a joke.

If I could give 0 I would. Do not order from this company! I did not sign up for shipments $79 charged on my card I have called three times emsiled twice . Emails return as oops something went wrong. Do not buy!

Wow I’m glad I’m not the only person dealing with this horrible company. Warning do not order from this company! Scammers! Ordered product the 10th of April and by the 25 they had sent me another bottle, they would not cancel order and charged my card 79 dollars. Customer service was awful would not help. Disputed charges and they still are fighting to get that money. Do not buy! Product does not work, customer service was awful now I’m making sure nobody else goes through a waste of time and money with this company.

they will spam you on text and email relentlessly. They will not tell you in advance of taking your money that you need to send photos and doctor consult and then you will have to chase them to get your money back. Stay away!! deceptive advertising practices. How can you trust a company or a product like that

The worst experience I’ve ever had with a company. During your first order, you put in what medications you want mixed into your topical. I elected dutasteride and finasteride. I also specifically stated NO MINOXIDIL. They sent me dutasteride and minoxidil. Tried to get someone to send me what I initially wanted to order and to cancel my subscription. Was told it was going to be an additional $120 for them to send a new one. No one answers emails or phone calls. My subscription was never cancelled. I was sent another order of the WRONG item again. There is no way to cancel your subscription online. No one actually works for Happy Head. It’s a scam. I’m about to file a fraud claim with my bank because I’m not sure how to get a refund, or better yet cancel my subscription. Stay away from this business!!

So I signed up for this, was inundated with automated emails about everything they were going to do. none of which they did, EXCEPT Charge my credit card. No Dr Consult in 24-48 hours, no actual product, nothing. Contacted them via their chat app, after two hours and 26 minutes of monitoring the chat there was still no response. I screen shotted that interaction. Multiple emails to them "added to my ticket" with no actual response. Facebook should be ashamed for permitting their advertising (they are my next stop) I expect this Happy Head thing will end up in a class action lawsuit, and likely fraud charges against the owners of the company. It's very much just a web page and nothing more. Prove me wrong. Adding to this review after the below response from Happy Head: "Sorry you had a poor experience with us. I see you first reached out to us Saturday, June 17th. Please keep in mind that our offices are closed during the weekend and we typically are not fully staffed in observance of national holidays, including Juneteenth this past Monday, hence the longer than usual wait. I see we have fully responded to your concerns as of Tuesday June 20th. Please reach out if you have any further questions or concerns." This is not exactly correct. I fist reached out to happy head on Wednesday, June 14th, when I placed my order. I shortly thereafter received a series of automated emails, one of which had the subject line "the Doctor." In that email, it was confirmed that a "doctor will reach out to you in the next 24-48 hours." Given the date of that email, Wednesday June 14th, the 48 hours was up before I contacted happy head on the 17th. It is a VERY simple thing to program an automated response for chatbots when offices are closed. It is a VERY simple thing to create a queue for a Dr. to review and contact customers, and for an automated email to be generated giving guidance to customers when your service does not meet expectations. While the young lady I spoke with at Happy Head on Tuesday was quite helpful, issued me a refund and cancelled my subscription without hassle, the expectation SHOULD be that Happy Head does what it says it's going to do when it says it's going to do it. Not doing so is failure. Six hours after I cancelled the account a Dr. finally sent me a boilerplate text message on their app. Again, EASY to prevent. My view on it is that the company lacks proper management strategies and effective leadership, particularly with regard to their technology assets and effective deployment thereof.