Consumer
Frustrating Cancellation Process – Avoid Happy Head
I had an incredibly disappointing experience trying to cancel my subscription with Happy Head. Initially, I attempted to cancel through their online chat, but instead of processing my request, they repeatedly suggested pausing my subscription for 30, 60, or 90 days. Unwilling to delay further, I called their customer service line, hoping for a straightforward resolution. Unfortunately, the phone service was no better. The representatives were persistent in not honoring my request to cancel, offering the same pauses as the only alternatives. I had to ask over seven times firmly before they would process the cancellation. It reached a point where I felt compelled to threaten reporting the company for fraudulent practices to my bank to get any action. Based on this experience, I strongly advise against using Happy Head. Their cancellation process is unnecessarily complicated and stressful, clearly designed to deter customers from discontinuing service. This company does not seem to have their customers’ best interests at heart.
Response from Happy HeadJun 3, 2024
Hi there! Thank you for reaching out to us regarding your recent cancellation request. We truly appreciate your feedback and understand the importance of addressing your concerns promptly. We understand that circumstances can change, and we want to ensure that you have the best experience possible with our services. Since we offer a variety of products and subscription options for our customers, we would like to discuss all possible options and solutions to any issue you may have. Happy Head offers more customization options than most others, and working together with your assigned Happy Head dermatologist, we can always customize your prescription to something that may suit your needs better. Or if it’s subscription updates, we can always adjust the renewal date or frequency so that it works better for you and your lifestyle/routine. We will honor any request to cancel a subscription, as we provide multiple channels through which you can contact us, but we would like further feedback so we can better our services moving forward for you and everyone else! Thank you again for your feedback.