Linda
Can't cancel
There is no way to cancel a subscription through their website, even though they waste your time to fill out a cancellation form just to be told at the end that you have to call them. To cancel, you have take time off work to call them during business hours, wait on hold, and hope that they actually cancel the subscription instead of continuing to bill because you can't really get proof of cancellation over the phone. They also do not allow you to delete a payment method once they get a hold of your card details. Update: The response from the company is not truthful - I filled out the form on their website at the time I tried to cancel but after completing the steps, instead of cancelling my subscription, it ended with a message to call them if I wanted to cancel. Could they be hoping the person trying to cancel would not read the message about having to call, assume they successfully cancelled, and then get a surprise bill again the next month?
Response from Happy HeadAug 29, 2024
Hello Daniella! We’re so glad you reached out to us about your recent cancellation request! Your feedback means the world to us, and we’re here to make sure your concerns are addressed as quickly as possible. Since we have a wonderful variety of products and subscription options, we’d love to chat about all the possibilities and solutions that could work for you! Happy Head offers more customization options than many others, and by collaborating with your dedicated Happy Head dermatologist, we can tailor your prescription to better fit your needs. If you’re looking to update your subscription, we can easily adjust the renewal date or frequency to better align with your lifestyle and routine. We totally understand that life can change, and we want to ensure you have the best experience with our services. However, we would truly appreciate any additional feedback you could share so we can continue to improve our services for you and all our customers! Thank you once again for your valuable input!