Zak P.
READ THIS REVIEW
I really don’t understand the negative reviews. I’ve never had a single issue with happy head. Quite the opposite in fact. I recently had to shut down a business of mine so I wanted to pause my membership. I completely forgot to do so until I got an email saying my order was going to be processed that night. I quickly emailed customer service, who got back to me the following morning letting me know that they had contacted the pharmacy to pause the order but it may still go through. The next day it did in fact go through, the order was on its way and I was charged for it. Shortly thereafter I got an email from happy head customer service again, letting me know that they had paused my subscription AND REFUNDED ME THE COST OF THE ORDER THAT HAD JUST BEEN PLACED. So I still got my happy head AND my money back. I NEVER write reviews, but in this instance I felt obliged to. So I made a trust pilot account just for this purpose. Over the top customer service and a solid product that I have seen excellent results with. My hair stopped falling out and I got a lot of hair back as well. I’m a customer for life. Top notch company and INCREDIBLE customer service. Elaiza C. from happy head, you deserve a raise. Thank you!!
Response from Happy HeadDec 20, 2023
Hi Zak! Thank you so much for the rave review and the kind words for Elaiza; we will pass them along! We are also so happy to hear you have had great results using Happy Head and that you are consistent with the treatment! We appreciate you as a Happy Head customer and are thrilled that Elaiza could provide above-and-beyond service for you! Thank you again, Zak, and please reach out with any more questions or concerns!