Terry T.
Difficult to cancel subscription
I cannot speak to the efficacy of the product at this time as I have been a customer for only 90-days. I cancelled because I set up a subscription for every 25-days. I had two full bottles and decided to cancel with a plan to restart the subscription when when I ran out of product again. What I other consumers to know about is the process I was forced to go through to cancel my subscription. I had to fill out an online form. When I completed the form, it stated I had to call an 844 number to cancel. The number was answered by a customer service group outside the US. Same type of experience as I found online. Hard sell regarding trying to cancel my subscription. I detest this type of treatment and must assume it is symbolic of the people running the company.
Response from Happy HeadNov 1, 2024
Hi Terry! Thank you for reaching out to us regarding your recent cancellation request. We truly appreciate your feedback and understand the importance of addressing your concerns promptly. We understand that circumstances can change, and we want to ensure that you have the best experience possible with our services. Since we offer a variety of products and subscription options for our customers, we would like to discuss all possible options and solutions to any issue you may have. Happy Head offers more customization options than most others, and working together with your assigned Happy Head dermatologist, we can always customize your prescription to something that may suit your needs better. Or if it’s subscription updates, we can always adjust the renewal date or frequency so that it works better for you and your lifestyle/routine. We will honor any request to cancel a subscription, as we provide multiple channels through which you can contact us, but we would like further feedback so we can better our services moving forward for you and everyone else! Thank you again for your feedback. Edit replyDelete reply

