The product has several defects they first send a breaker part to replace the broken one and the. The child seat does not lock and gives out with the infants weight leaving the child dangling other breakers are very hard to work with and either one side work and the other doesn’t It is not customer friendly and not safe
Very unhappy the Communication,delivery time is very long
MB
Morgan B.
Ordered a Baby Playpen HORRIBLE MISTAKE
Ordered a Baby Playpen. It took 3.5 weeks to arrive even though it is supposed to be from the USA. When it finally arrived, it was It damaged. It is cheap quality. The mat doesn't fit into the playpen correctly. The mat is cheap plastic. And I really couldn't put into words how difficult it was to build. DO NOT BUY FROM HERE.
Response from HappygiraNov 3, 2025
Dear Morgan,
Thanks for your feedback! We immediately looped in our after-sales team and confirmed you reached out to customer service with your concerns—but didn’t hear back when they followed up. We’re sorry for the headache and truly want to make this right. Please get in touch so we can work together on a solution you’ll love!
EH
Erika H.
Dishonest company and poor quality
The company says they are US based but they ship from Singapore. We got the portable tandum strollers with the infant car seats and there are no bases for the carseats or even instructions on how to install the car seats into the car. I'm now worried about the safety of the car seats since when I reached out tot the company they said they don't even sell car seats separately anymore. The boxes were also completely beat up, with a huge hole in one of them. I realized after doing more digging just now that they are not approved by the BBB and have ALL 1 star reviews on there. I'm very disappointed with the dishonesty of this company and have no faith in the safety of their products now.
RI
Retail I.
Car seat not compliant in the us
Car seat not compliant in the us. Scam company
WE
Wendy
Unsafe product & unresponsive customer service
We keep finding small, loose plastic fragments coming off of the new baby playpen we just received, which is a choking hazard for our 6 mo LO. We clean and vacuum it daily as well and we still find loose hard plastic pieces shedding everywhere. Customer service was barely responsive and accountable and just responded with you should vacuum daily. Very disappointing and unacceptable accountability!
JC
Joe C.
Complete scam
Complete scam. No returns possible. DO NOT BUY. Haven’t had an online experience like this in yeara
NH
Nikki H.
Absolutely one of the worst online…
Absolutely one of the worst online companies I have dealt with. To start, their website shows a US address. (Oregon I believe). Order a highchair that I needed in two weeks for my granddaughter's visit. It took almost 6 weeks for it to arrive.
In the meantime I had to purchase something else, so I contacted the company to initiate a return authorization as it was no longer needed.
They delayed responding numerous times only to finally tell me I needed to send and "unpackaging video" prior to getting return authorization. I relayed it was not even opened. Still they required me to video opening. I did and sent them the video.
Days later they responded with "it did not meet their return policy standards" and hence returning it was on me. They provided me with a mailing address...to Singapore and told me IF it arrived and met their standards (no damage, etc.) they would consider issuing me a refund. TOTAL SCAM of a company! Poor customer service and dishonest.
Response from HappygiraNov 4, 2025
Dear Nikki,
Thank you for reaching out, and please accept our sincere apologies that the shipping time did not meet your expectations. We strive for full transparency—our standard shipping times and estimated delivery dates are clearly outlined on our Shipping Policy page:
https://happygira.com/policies/shipping-policy
We understand some orders are more urgent than others. To meet those needs, we offer Prime Shipping, which delivers within 2–5 business days. We’re also expanding our Prime-eligible product lineup so you’ll have even more fast-ship options in the future.
At HappyGira, product functionality, quality, and customer service all matter equally. If you need to return an item, our Convenience Return Program is here to help. It’s currently available to California residents, and we’re working hard to roll it out to other states soon. You can find full details in our Return & Refund Policy:
https://happygira.com/policies/refund-policy
We appreciate your understanding and patience, and we look forward to providing you with a faster, smoother experience next time.
KM
Krystal M.
Review of Happy Gira:
Review of Happy Gira:
I had a disappointing experience with Happy Gira. I placed an order on July 13, 2025, and promptly contacted them to cancel it within minutes. To my surprise, on July 14, they sent me a fake shipping notification, claiming the order had already left the warehouse. The provided tracking information was useless, showing no updates whatsoever.
It's now been three weeks, and I still haven't received my items or any valid information regarding my order. Efforts to get a refund have been met with silence. This has been a frustrating and upsetting experience, leading me to conclude that Happy Gira is not a trustworthy company. I strongly advise others to be cautious when dealing with them. Do not shop with them they are a scam company