Marina Sánchez M.
Disappointing Product, Delayed Delivery and Concerns About Review Transparency
We ordered this twin bassinet well in advance to be fully prepared for the arrival of our twins, and unfortunately the entire experience has been extremely disappointing. The delivery alone has been unacceptable — it took over two months for the bassinet to arrive. Communication throughout this time was vague and unhelpful, with no clear or reliable updates. For such an important purchase, this level of service is simply not acceptable. However, the biggest issue is the product itself. The colour looks nothing like the one shown on the website. The difference is so significant that it feels misleading. What we received is completely different from what was advertised. We spent a significant amount of money on this bassinet and planned ahead specifically to avoid last-minute stress. Instead, because of the delays, we had no choice but to use a product we genuinely did not like, simply because we ran out of time before our babies arrived. That’s what makes this so frustrating — had it arrived on time and looked as expected, this would have been a completely different experience. I would not recommend buying from this website. I honestly wish we had chosen a different bassinet. Every time I see it in the room, it is a reminder of how disappointing this purchase has been. EDITED AFTER BUSINESS RESPONSE: Following the company’s response, I would like to clarify that I had already been in direct contact with them prior to leaving this review. However, this is not a case of a minor colour variation. The product we received appears noticeably different from what was shown on the website — not only in tone, but also in its overall look and finish. While I understand that some variation can occur, in this case the difference is significant and quite unexpected. I also attempted to leave a review on the company’s website describing my experience, but it does not appear to have been published. I believe transparent feedback — both positive and negative — is essential for customers making informed decisions. I am updating this review again to reflect my genuine experience. After I originally posted my review, the company agreed to provide a partial refund. However, in order to receive that refund, I was asked to modify my review. I was also offered a larger refund if I changed my review to a positive one, which I declined. I have retained all communications relating to this matter and can substantiate these interactions if required. While I eventually received the partial refund that had already been offered, I do not believe financial incentives should be linked to changing customer reviews. This experience has raised serious concerns for me about the reliability and independence of the reviews that prospective customers may rely upon when making a purchasing decision. For that reason, I am restoring my review to reflect my honest opinion of both the product and the overall customer experience.
Response from HappygiraApr 22, 2026
Thank you for taking the time to share your experience with us, and we sincerely apologize for the disappointment you've encountered regarding your order. We understand that preparing for the arrival of twins is a significant milestone, and we regret that our service did not meet your expectations during this important time. We acknowledge the frustration caused by the lengthy delivery process and the lack of clear communication. Your feedback is invaluable, and we are actively working to improve our shipping and communication protocols to ensure that our customers receive timely updates and their products as expected. We are also sorry to hear that the color of the bassinet did not match your expectations based on our website. We strive to provide accurate representations of our products, and your comments will help us review and enhance our product listings to prevent future discrepancies. We understand how important it is to have the right products ready for your little ones, and we deeply regret that we fell short in your case. If there is anything we can do to assist you further or if you would like to discuss your concerns in more detail, please do not hesitate to reach out to our customer service team. We are here to help. Thank you once again for your feedback, and we wish you and your family all the best as you welcome your twins.