HappygiraReviews of happygira.com

Horrible experience with the company. The playpen arrived was missing pieces and of a flimsy quality making it unsafe for a child to use. You find better quality on Temu for a much smaller price. I’m trying to return the item, and the company is giving me the runaround. Do not buy from them. They are an absolute fraud.

My play pen arrived later than what was told. I received a letter apologizing about the delay but said it was on its way. It arrived past the event date that i needed it so I ordered from a company who could deliver on time. When my Happy Gira playpen arrived I asked to process a return. They said it arrived within the time frame allowed and would not process a return. Horrible customer service. Horribly late shipping times. Horrible company to deal with. Go anywhere else to buy a playpen!

I ordered tree nests for my summer camps to make a cool hangout spot with hammocks and these. One was enclosed. Zipper was damaged and no bug screen as promised in the description and photos. Customer support is giving me insulting AI generated replies of partial refunds. Ive asked for them to call me or give me my money back. No way to reach a real customer service representative. Worst experience ever and they stole over $400 for garbage products. Im upset this company is allowed to steal from people. Do not use them. Buyer seriously beware. If anyone cares from happygira.com my order number is HG301175310

The item took more than a month to arrive. I had verified the company was in the U.S. before ordering, but it seems they are a front for shipping things from overseas. Their customer service is appalling. I contacted them when it was taking so long for the item asking them to cancel the order. They would not. AFter more than a month it arrived. I did not open it. I contacted them to find a way to return it to them, but they will not accept a return at all even though I am in Seattle and they are in Oregon. This is unheard of and the worst online shipping experience I have ever had. Please beware and know this company has many many negative reviews. Check the BBB website for reviews of them.

A terrible company with No customer service. Their delivery was late, the package damaged and they have a no return policy. They should be out of business in no time. I call this thievery. There is no one to talk to but a bot! bbb should Shut Them Down

What a terrible company! They don’t even have real people you can call or email with, it’s all robots! I purchased a playpen and within two weeks of receiving the product our plans changed and we no longer needed it. The playpen was still unopened in the box. I emailed the customer service email that was provided and asked them how I go about a return for a product that was still in the box unopened. They had their robot respond to me and request an unboxing video. That’s the only way they can proceed with a return or refund. I stated in three emails that the box was unopened and there was no issues. I just wanted to return it. Can we bypass the unboxing video and requested a real human to either talk to me via email or call me and I just kept getting email responses from robots that said we can’t bypass and unboxing video. We need this for our process or we can’t process a return or a refund. So I take the time to open the box to create a video out of my busy day, where I have my son all day long- I make the video I sent it over and the next day they email me back and say thanks for your video unfortunately because there’s no defect with your product we can’t process a return or a refund. We hope you’re happy with your experience. Mind you I’m not happy at all. Why wouldn’t they have told me this within the first three emails where I stated multiple times that I had no issue at all with my product instead of requesting a video they could’ve just told me that if there’s no issues, it doesn’t qualify instead of wasting my valuable time. This company should have zero stars for not providing customer service and for wasting peoples time with stupid request that don’t even need to be done to give somebody an answer on a refund return if they had just used real people to read the emails I sent they would’ve known that. They are just a money, hungry company who does not care about the expenses families phase when they have babies and kids if they did, they would issue a return for a product that’s not damaged at all and was still completely intact. In all its packaging in the box. I’m also still within 30 days of purchase, so this is all just absolutely ridiculous. I highly recommend you buy from any other company except this one.

It's been over 35 days and still don't have my order. Pretty sure the customer service is written with AI, they are being very shady about cancelling the order and the return process, and reviews all over the internet say the products (when finally delivered) are poor quality. STAY AWAY FROM HAPPYGIRA

I purchased a wooden playpen. Within the first couple uses, one of the plastic hinges that connects the wooden panels snapped. The company would not send a replacement unless I left a positive review or paid $15. I didn’t like either option so I let it go. A couple months later a second hinge snapped so I paid for three replacement hinges that way I’d have a back-up. The hinges were shipped without any of the corresponding screws to attach them. I reached out again to let them know the screws were missing and once again they offered to send them in exchange for a positive review. The alternative was I could pay an additional $20 for parts I should already have which are necessary for pieces that shouldn’t have broken in the first place.