HappygiraReviews of happygira.com

We received the wrong product from this company after waiting a MONTH for standard delivery. It took days to get a response, and there was no confirmation given that they would send us the correct product. There is NO CONTACT INFO for them, aside from some place in Oregon that doesn't answer the phone. This is totally absurd and I have no faith in this company as a result. As you can see below in the company's response, they responded 2 months after i posted this review. They told me to reach out to the support email - good luck with that. The support email person takes 2-3 days to respond per each time you write them. That person was unhelpful. The company did not provide a way to "reach out" to them as they suggest. Because there is no company - as I said, I tried to reach the company, listed in Beaverton Oregon, left messages, there is no one there. I wish I could give them less than one star for making it so difficult to reach someone at their company. But I know, its by design.

It took a month to receive the playpen. They do not state on the site that it is coming directly from China. The playpen is in pieces and were just tossed into the box. Therefore, some of the pieces were damaged. Have been contacting the company but all I get from them is to refer to the return/refund policy. The return policy is ridiculous. They require that you take a video from the moment you open the box and also they require that the box has not been opened. How in the world do you find out if the product is damaged unless you unpack and start assembly. I got in touch with my CC company disputing the charges because they will not stand behind their product.

As others have stated. The playpens arrive not preassembled, with different colored connection pieces than what is shown on the website. Clearly the reviews on their site are false. When I’ve attempted to contact customer service they’ve refused to issue a return/refund. Do not purchase products from this company.

Complete scam. Received playpen which was not assembled as promised and with wrong color plastic joints. Contacted customer service to return item and they refused. Please don’t make the same mistake I did, avoid sending any money to this company!

Not a company to trust. I ordered two playpens because they sell a large one. The site says 6-12 days delivery. It took over a month and I had to get something else faster due to how long it took. I alerted them after three weeks that I’d not received it. I was met with only excuses but at least I got a response. Since it arrived, I have tried repeatedly to return and I have been totally ignored, not even an acknowledgment of my emails.

The playpen took a month to arrive and arrived with a tear in the canvas after I had put it together, I spoke to the customer service rep, he said in our policy they require you to take a video of you opening it to prove it was damaged? Lol, 0/10, save your money.

It’s been over a month and I still have not received my playpen. The company doesn’t offer tracking that’s universal- it’s on their site and updated 1x week- very odd. I don’t understand how I still haven’t received my playpen- this is EXPENSIVE and I expect better customer service and delivery/tracking/communication experience for the price- someone finally replied I should have received it last week.. well, surprise it’s not here! I ordered on June 11th it is now July 15th- and my child is crawling and nothing to protect them.. I’m going to purchase a different gate and I’ll be reporting as fraud by next week if it doesn’t arrive by then.

The company is not transparent. The items are being shipped from China.