HapbeeReviews of hapbee.com

Response from HapbeeAug 26, 2025

Thanks for your feedback and for giving Hapbee a try. I’m glad our team has already been in touch and helped get this sorted for you. If you ever have any other questions, just reach out to [email protected] - we’re always happy to help.

Response from HapbeeAug 2, 2025

Hi Tom, That’s definitely not the experience we want for you - if your device isn’t charging or turning on, something’s clearly wrong and we need to get that sorted. The first message you got may have been automated, but our real support team does step in right after. If you haven’t heard back yet, please email [email protected] again with Trustpilot Review in the subject line, and I’ll personally flag it to the team so we can help right away. Really sorry for the hassle - we’ll get this fixed for you.

Response from HapbeeJul 30, 2025

Hi John, I hear you - and I’m sorry it’s been frustrating, our support is NOT automated. It’s a real team, and we’ve just been in a particularly busy stretch, so response times have taken longer than we’d like. If you email [email protected] with Trustpilot Review in the subject line, I’ll flag it personally so someone can help get this sorted for you.

Response from HapbeeJul 17, 2025

Hello C FC, I’m really sorry to hear about your experience - I completely understand how disappointing it feels not to get a response or your order in a timely way. We’ve been in an unusually busy period and the team is working hard to catch up. That said, I don’t want you waiting any longer. If you can please email [email protected] with your order number and mention Trustpilot Review, I’ll personally flag your case to the team right away so we can prioritize getting this sorted for you. Thank you for bringing this to our attention - and again, we’re truly sorry for the inconvenience!

Response from HapbeeJul 17, 2025

Hi Carmen, We’re really sorry again for the delay with your order , we completely understand how frustrating that wait was. We’re glad to see your device has since been delivered, and we hope you’re enjoying it. If you need any help getting started or have questions about using your Hapbee, please don’t hesitate to reach out to us at [email protected]! Thank you for your patience, and we appreciate you sticking with us.

Response from HapbeeJul 17, 2025

Hi Valerie, I’m really sorry you’ve had such a frustrating experience, I totally get how disappointing it is to be left waiting. That’s not the experience we want for anyone, and I’m sorry we haven't been able to keep up. We’ve been in a really busy period and fell behind on orders and replies, but I don’t want you waiting any longer. If you can email [email protected] with your order number and mention Trustpilot Review, I’ll flag this right away and make sure the team takes care of you. Thanks for letting us know, and again - really sorry for how this has gone so far. I’ll do what I can to make it right!

Response from HapbeeJul 17, 2025

Hi Joanie, Sorry you had such a frustrating experience with us, I know how disappointing that must’ve felt. I see your order’s already been returned and the charge handled, but if anything still feels unresolved, just email [email protected] and mention Trustpilot Review. I’ll make sure it’s looked at right away. Really sorry we let you down on this one.

Response from HapbeeJul 17, 2025

Hi Chris, We’re sorry to hear you feel that way. Our support team has already been in touch and worked with you to try and resolve the issues. We’ve also been rolling out a lot of app updates and improvements recently, and we’re continuing to make it better every week. If you ever decide to give it another shot, feel free to reach back out.