David
Ripped off
I placed my order, paid and now my downloads are gone because you seemed to have closed up. I’d like a refund for the two I ordered
Quality Home School Educational Lapbook Project Packs for all Grade Levels and All Subjects. Over 400 different Lapbooks and Notebooks to choose from!
HandsofaChild (handsofachild.com) has 65 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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David
I placed my order, paid and now my downloads are gone because you seemed to have closed up. I’d like a refund for the two I ordered
Kristi R.
I have emailed at least three times and have not heard back. I paid for the Marsupial Lapbook several days ago and have yet to receive my download link. I am so disappointed and will not purchase again.
Lisa
I never received any download or physical copy of the purchase I made.
Erin M.
I never received my product.
Farah H.
BUYERS BEWARE!!! I have completed the payment through PayPal and still have not received my downloads. Emailing this company did not clarifying things and I was not assisted. I had to put in a third party complaint with PayPal. Terrible communication, a poor customer experience at best. Save your money and deal with a company that will respect you a consumer. I responded swiftly to your email with a screen shot of the PayPal information where I did complete the payment. This occurred before I sent you an email explaining there were 2 orders and one of them already had a completed payment. So I didn’t take you up on anything, the payment was made PRIOR to contacting you the first time. You didn’t take the time to VERIFY and you didn’t respond to my reply’s at all. I also checked my spam I see no reply from you. I replied with 3 emails, a negative survey and the person who referred me also posted on your Facebook page. Yet you say I did not respond. Disgusting business practices to ignore your customers then not take responsibility for your actions. In a world with so much uncertainty, integrity is everything and I will not be returning to this site for future needs. BUYERS BEWARE!!!
Response from HandsofaChildMay 31, 2022
I'm sorry for your frustration. I received your email and responded right away letting you know that due to choosing check or money order as your payment that download would be delayed. I never got a response when I asked if you'd rather use PayPal and if so how to proceed and to be sure to email me back so I could push the order through manually. I see you took me up on that, yet never emailed. With the Holiday weekend I didn't see it until today and pushed your order through right away. Again, I'm sorry for your frustration. It was a holiday weekend and I am our only employee. I am doing the best I can to be everywhere at all times but I do sometimes fail. I was stating I hadn't received your email prior to the holiday weekend and sent multiple emails this week with information on how to download (which is also in the email we send you and on our website) If you are still having trouble please let me know and I will ensure you figure out how to get the units downloaded.
Chrysalis W.
I never received the item I purchased. I have emailed several times and have reported this as an issue with paypal. I need a refund for what I purchased since they don't plan to actually send it. This is a scam!
Response from HandsofaChildMay 31, 2022
I'm so sorry for the frustration with this. The only email we have received was this weekend over the Holiday which I was just responding to when I saw this. Your order is ready to download as soon as the payment is made. Instructions are on your invoice as well as on our website...https://www.handsofachild.com/customer-service#Orders Please let me know if I can help in any other way.
Kellie W.
I never received my link or curriculum I paid for and couldn't get an answer or email response.
Response from HandsofaChildJan 13, 2022
I'm so sorry you're having trouble downloading your ebook. Please double check your spam as your invoice has complete download instructions and I'm assuming that didn't arrive to you. I have not received any emails from you over the past 10 days, please ensure all concerns go to [email protected] Downloads are immediate access...To access your downloads follow the step by step instructions provided at the bottom of your invoice or by following the steps found here: https://www.handsofachild.com/help/#vieworder If I can help with anything else please reach out. Niki
Shannon B.
I paid for it but never received it. Is there a way to access it.
Response from HandsofaChildDec 20, 2021
Please double check your spam as that is where your order invoice may have gone. It includes all information for downloading your ebooks. To access your downloads follow the step by step instructions provided at the bottom of your invoice or by following the steps found here: https://www.handsofachild.com/help/#vieworder