handmade.comReviews of handmade.com

Response from handmade.comSep 9, 2026

Thank you so much for your wonderful review! We’re thrilled to hear you found the perfect mochilas handbag. We’re grateful that you recognize the impact behind each purchase. Your support helps One Thread Collective provide educational opportunities for the women who create these beautiful bags. Thank you again for your kind words and for supporting the artisans and their communities. Regards, Robbie P.

Response from handmade.comSep 3, 2026

We’re sorry to hear that you were disappointed with the birdhouse you received. We certainly want to make sure we understand what happened and look into this for you. At this time, we’re having difficulty locating a matching order or product based on the information in this review, so there may be some confusion regarding the purchase or the seller. However, we’d be happy to investigate further and make sure we get you to the right place. Please contact us at [email protected] with your order details, and our customer support team will be happy to look into this for you. We truly value our customers and want to make sure your concerns are addressed. Sincerely, Robbie P.

Response from handmade.comSep 3, 2026

We’re very sorry to hear about your experience and the financial loss you described. We want to clarify for you and anyone reading this review that the individuals who contacted you are not affiliated with Handmade.com. Handmade.com is an online marketplace for independent artisans and makers. We do not operate work-from-home task programs, require payments to “fix” or unlock accounts, or ask customers to send money in order to withdraw funds. Unfortunately, criminals have been using the Handmade.com name and branding without authorization as part of a fraudulent operation. Our only official website is www.handmade.com. We do not have access to or control the accounts, balances, or funds held through these fraudulent websites. If you have been affected, please report the incident to your financial institution as soon as possible and file reports with: • FTC: https://reportfraud.ftc.gov/ • FBI Internet Crime Complaint Center (IC3): https://www.ic3.gov/ Please also preserve your conversations, screenshots, website addresses, phone numbers, and payment records as evidence. Do not send any additional money if the individuals involved claim that another payment is required to release or recover your funds. If you would like to share information about the fraudulent operation with us, please contact us at [email protected]. We are documenting these incidents and providing information to the appropriate authorities. We are truly sorry that you have been targeted by bad actors misusing our name. Sincerely, Robbie P.

Response from handmade.comAug 5, 2026

We're very sorry to hear about your experience and sincerely apologize for the frustration this has caused. This is certainly not the experience we want any of our customers to have, and customer satisfaction is extremely important to us. We would appreciate the opportunity to investigate what happened with your order and help make things right. Please contact me directly at [email protected] with your order details, and I'll personally look into this for you and work toward a resolution. We hope you'll give us the opportunity to assist you. Sincerely, Robbie P.

Response from handmade.comAug 5, 2026

We are very sorry to hear about your experience. These bad actors have been falsely using our name and branding to convince people to participate in fake "money-making" or "task" programs that require victims to send their own money. This is not how Handmade.com operates. We never ask customers, sellers, or job applicants to deposit money in order to earn commissions, receive payments, or unlock funds. We completely understand why this experience would lead to frustration, and we share your concern. As soon as we became aware of this impersonation scam, we reported it to the Federal Trade Commission (FTC) and have been working to document these fraudulent activities and help prevent others from becoming victims. We encourage you to report your experience to the FTC as well at https://reportfraud.ftc.gov. Each report helps investigators build cases against the individuals responsible. Our hearts go out to everyone affected by these criminals, and we sincerely hope those responsible are held accountable. Regards, Robbie P.

Response from handmade.comAug 5, 2026

Thank you for sharing your experience, and we are truly sorry that you were targeted by this scam. Based on the details you've shared, you unfortunately encountered a criminal organization that has been impersonating Handmade.com. These bad actors are using our name and branding to recruit people with fake work-from-home opportunities, instruct victims to complete "tasks," send money through payment apps, and then demand additional payments after falsely claiming an error was made. This is absolutely not how Handmade.com operates. We appreciate you pointing out that the legitimate Handmade company does not conduct business this way. Handmade.com never requires anyone to send money in order to receive commissions, wages, refunds, or account access, and we do not recruit workers through these types of task-based programs. We have reported this impersonation scam to the Federal Trade Commission (FTC) and encourage anyone affected to do the same at https://reportfraud.ftc.gov. Each report helps law enforcement better track these criminals and their fraudulent operations. If you have any screenshots, website addresses, or communications from the scammers, we would also appreciate it if you would share them with us at [email protected], as they help us document new tactics and support our efforts to stop this abuse of our brand. We are deeply saddened that these bad actors have harmed so many people while misusing our name, and we sincerely hope those responsible are brought to justice. Regards, Robbie P.

Response from handmade.comAug 5, 2026

We are truly sorry to hear about your experience and the financial loss you described. Based on the details in your review, it appears you were targeted by a scam that is fraudulently impersonating Handmade.com. These bad actors have been recruiting victims through social media and messaging platforms, then instructing them to send money with false promises of commissions or earnings. Handmade.com never requires customers, sellers, or job applicants to send money in order to receive payments, commissions, or refunds. Unfortunately, scammers have been illegally using our name and branding to deceive people. As soon as we became aware of this activity, we reported it to the Federal Trade Commission (FTC) and have been working to raise awareness so others do not fall victim to this fraud. We also encourage you to report your experience directly to the FTC at https://reportfraud.ftc.gov. Every report helps investigators identify patterns and take action against these criminal operations. If you still have any screenshots, website links, email addresses, or messages related to the scam, we would appreciate it if you could send them to our support team at [email protected]. This information helps us document new scam tactics and support ongoing investigations. We sincerely hope those responsible are held accountable, and we appreciate you sharing your experience to help warn others. Regards, Robbie P.

Response from handmade.comJul 14, 2026

Hello Debbie, We are truly sorry to hear about your experience and understand why you are upset. However, we want to clarify that neither myself nor Handmade.com is affiliated with the operation you described. Handmade.com is an online marketplace that helps artisans and makers showcase and sell their handmade products. We do not operate task-based earning programs, work-from-home assembly jobs, commission schemes, or any platform that requires participants to deposit money in order to receive earnings or withdrawals. The scenario you described is consistent with a fraudulent scheme that has been impersonating our company. Unfortunately, we have received reports from many individuals who were targeted in a similar way. We understand that it may appear we are connected because the scammers misused our company name. They are not affiliated with Handmade.com, and we have reported the unauthorized use of our name to the appropriate authorities. If you are willing, we encourage you to contact us directly at [email protected] with any screenshots, websites, phone numbers, or other information you have. Every report helps us document the scam and support ongoing efforts to stop those responsible. We are genuinely sorry for what happened to you and hope this helps clarify that your funds were not received or controlled by Handmade.com. Robbie P.