Holly M.
Cheap, Flimsy, Utter Scam
Like many knitters and crocheters, I suffer with wrist and thumb pain, and when I saw an ad on facebook for Hand Hearth I was quite keen, my old copper compression gloves are a bit tired and maybe the thumb support might help? Wrong. Normally I do my due diligence and look outside of a companies website for reviews. How foolish of me not to. The gloves are flimsy, even the smallest size sags off of the front/back of my hand and the elasticated edges ruffle. There is a big bulky seam that sits against your thumb webbing, causing a rub within minutes of wearing them - clearly no one with average hands has ever tried to work in them! I even took my time hand sewing the seams flatter against the fabric to help minimise the rub, and it worked a little. Mostly its a waste of time and money though, the "free" gifts with each purchase should've been a giveaway that it was poorly made rubbish, AI brushed pictures and a huge mark up. Don't forget the offer of "free hand hearth massager" for a positive video review they can post. Totally disgusting, absolute scammers.
Response from HandhearthOct 15, 2026
Dear Holly, Thank you for sharing your feedback. We are a real, dedicated small business, and ensuring our customers are cared for means everything to us. When you reached out about the fit and seam discomfort, we wanted to make sure you were taken care of quickly. As we agreed in our emails, we processed a refund for you right away, with no return required, so you wouldn't have to deal with any extra hassle. Your refund was sent directly to your original payment method. We truly appreciate your honesty, and we've already passed your feedback regarding the fit and seam placement along to our product team so we can keep improving. Wishing you all the very best. Warmly, Hand Hearth Customer Support