Hancock and WhitneyReviews of hancockwhitney.com

So the account I have at Hancock Whitney Bank is in Bogalusa louisiana and Shay a black female that works there on Austin Street Bogalusa Louisiana, she illegally closed out my 3 accounts I had with them and was involved in stealing my money her and Gregory mangrum 985-750-0260 1631 Avenue G Bogalusa louisiana or 810 Redwood Avenue Bogalusa Louisiana! And he gets a s.s.i. check each and every single month and she comes from the projects she is born in 1985! And Shay is always talking about making it rain, and Shay has fake hair, and she tries to look on the up and up! When she is up to no good and stealing she needs to be arrested ASAP! This was in like 2018 or 2019! Although I will put the date of experience different

Stay away from this bank. Don't fall for those bonus traps; you will end up not receiving anything but a $20 maintenance fee each month. This bank is like a scam. Don't do any sort of business with them.

Worst bank I ever been with. I had money stolen from my savings and checking. This was my first time reporting fraud. Was told they was going to shut down my account and then be able to open another account. Was given a call yesterday that their closing out my account and I can’t bank with them which doesn’t make sense. Was told so many different things without an answer. Their fraud department is honestly the worst no customer service as a business owner I would never recommend this bank. If you ever think about banking with this branch run away as far as possible.

What despicable bank. Not only was my mother, a customer of 40+ years, promised a loan multiple times to get a vehicle, then it was taken away and the woman (Fran) said that she never said that - sorry, chick, you're SOL because I was ON that phone call. Fraudulent transactions are reported and then suddenly the bank doesn't want my mother as a client anymore? Is it HER fault there are scammers out there? HW needs to have better security. My mother has been a customer there longer than any of them have been alive. Jimmy Benoit would be LIVID at this level of customer service.

Had a loan deferred for covid 19 in September was asked to 3 months of loans that was deferred made a promise to pay because I couldn't afford to pay 3 months at once, they agreed but reported me to the Experian saying I was 30 days behind October and November that dropped my credit score 33 points, THEY ARE A TERRIBLE COMPANY; I never missed a payment in 5 years with them!!! PLEASE STAY CLEAR OF HANCOCK WHITNEY and I see why they have bad reviews!!!! I should have read the reviews before getting a loan! I see why their rating is a 2.9 Horrible👎

This 1 star is for the mortgage service not directed at any one branch or person in a branch!! The company they use is awful. Their computer system apparently gets holidays off. It's a computer!!!! It does NOT recognize my phone number that it texts me and calls me on about a late payment! The computers take 5 or more days to talk to each other when a payment is made!!!

Terrible bank

Closed my debit card last Monday due to fraudulent charges. Called Panama City Branch in Bay County and spoke to Wanda who informed that my debit card was never ordered. Only she couldn't help me to expedite my card since bank error. I had to call whoever helped me last or call the 1800 number. Horrible experience and in ALL my days of Bank Management I could tell when someone is lazy and just doesn't want to do their job. Bank Error but Customer needs to figure it out. NOT GOOD WANDA AND PANAMA CITY BRANCH!!!