Achim Siegfried T.
Profit with OD fees - a thing of the past? Not with HWB
Despite being a long-time reliable customer who gets things done. HWB still charged me a 36-dollar overdraft fee for the same amount paid. Living in the old ages, I guess. HWB represents itself a loyal, community and customer-oriented bank. But it is actions like that which put this bank in the same category as BOA or Chase. Which is not a good one. Profit at all costs it seems. It is pretty disappointing how they handle situations like that. I took a loan for house improvements. Personal loan. Never miss a payment, just do my thing. Yet. No other offer, no options for a repeat. Just take the money and run it feels like. On top of that I was under the impression that overdraft fees are capped at 5 $ now. Still HWB takes 36!!! I had 2 of them in 6 years. Still, not even a courtesy wave. One can only hope that this profit making only thing of the past will go away. Banks make millions and maybe billions with that, praying on the folks who struggle the most. A 5 $ overdraft fee is reasonable, makes sense and still gives them some profit and it would not heard folks with low income nor retirees or so. But I guess that is not a main issue for larger banks.