Hilton Hotels & ResortsReviews of hamptoninn3.hilton.com

I booked a room for two nights for my birthday with my wife and daughter. The day I was to arrive my daughter tested positive for the flu. So I called the hotel to cancel due to contagious illness. I was told I had to go through the third party booking. So I called them and they contacted the hotel who said no that I had to pay even though I offered to provide all documentation from the Dr office. So I called corporate who said the manager refused to answer. So I called another corporate number who finally got in contact with the branch manager who proceeded to negotiate with me and I ended up having to pay for one night. Under the condition of illness you would think they would have some compassion but this place only wants to take your money. The manager was obscenely rude to me and dismissive. I have canceled my Hilton honors membership and will never use this branch of hotels again.

Came in from driving for hours and extremely tired. We booked a room and were eager to get a good night's sleep, since we had a few thousand miles to go in the morning. 1st incident: when we checked in and arrived in our room we just wanted to sleep. What we weren't told was that apparently, their hotel is being remodeled. By now, it's well after 5:00 pm and creeping into to 6:00 pm. While showering, what sounded like a demolition team I the room next to ours. A lot of drilling. I called the front desk, and was told that they're remodeling and that they usually work until 7 pm. That would've been great news before checking in. Since there would be no way we'd stay in a place that was actively remodeling and making so much noise. Next, I was woken up by a very large group gathered at what I believe was the local hangout where boys and their big-boy trucks and cars were cruising around the parking lot. From what could gather, there were about 30-50 people standing around drinking while these a-holes revved and raced their moronic cars while challenging each other for some impromptu drag racing on the highway just outside the hotel. This is still going on and it's currently just passed 1:30 am. You can't hear anything else. Just the drag racing back and forth directly outside of my window. We always go out of our way to stay at Hampton Inn and have never been to one that is this terrible. Hoping everyone gets up and goes home soon. I'm already going to be overtired for tomorrow's next leg of our drive. Lynda F

I had a booking on booking.com and cancelled the hotel in error. The booking was for Hampton Hill Hotel in Liverpool City Centre. Once i noticed my error, i tried to contact the hotel to re-instate the booking and they refused and cited cancellation bs. Not only did the refuse to reinstate the booking (even though the room was still available, they stole £95.78 from my bank account, which has now been reported as theft. I would have stayed at the hotel and honoured the booking but their unbending attitude and atrocious customer service is an absolute disgrace. I will never book with this hotel ever again. Any hotel as a 24 cancellation policy and some will allow you to cancel on the day, but for this hotel it is 5 days and they will not allow you to change to re-instate the booking if you are within this 5day period. The arrogance from this company beggars belief

Hampton Inn, Indio California. Worst experience at a hotel that I’ve ever had, due to a kid behind the counter. I’ve stayed at a lot of hotels, as my work has required it, and am a Hilton Honors member. The kid behind the counter tried to throw us out of the lobby, as we were waiting for our ride at night and it was cold out. We were not loitering, because we purchased items from the snack section as we waited, so by all rights were we patrons. The kid proceeded to question our faith, and told us to recite Bible verses for him. Then when one in our group (5 of us, not many) said he was Catholic, the kid’s response was “well that makes sense”. It was an unbelievable experience, to the point I thought it was a prank. Hampton Inn and Hilton should not be letting this kind of behavior and religious bias, be acceptable. A hotel should be welcoming to all religions and not be questioned by a kid behind the counter. Hilton and Hampton Inn has lost our business, as well as some from the 15 other people who listened in on this argument. The kid shouldn’t be representing in company, much less a corporate company like Hilton.

I have a confirmed reservation for one night at Hampton by Hilton Beijing CIEC New Venue for Oct 11, 2024 using my Hilton Honors points. On our way to fly out of SFO to Beijing, my wife’s sister who lives in Beijing called and said the hotel is closed and being renovated! I received no notice from Hampton. We scrambled and called Hilton hotline in the US and they dont know it is closed and telling me it is a confirmed reservation. WHEN I INSISTED MY SISTER IN LAW IN BEIJING TOLD ME IT IS CLOSED, THEN THE AGENT REFERRED US TO THEIR HILTON CUSTOMER SERVICE IN CHINA. We have to call long distance and while my wife is on the phone with them, I got on another agent at US Hilton hotline to change my reservation to Hilton Beijing Capital. But because I need to cancel the Hampton reservation, this agent said it takes a day or so to credit back my account. At that same time my wife connected with Hilton China and the agent there confirmed that facility is closed and offered to book with Hilton Beijing capital hotel which is a bit more expensive. Hilton China offered to transfer the points over from Hampton to book us at Hilton Beijing Capital but the long distance call was cut off. We are approaching SFO and since I am with the US Hilton hotline, and dialing Hilton China takes time, I have to book with the US Agent. I was lucky I have enough points to book it. Imagine we’ll have a rude awakening if we arrived at a closed hotel! What bad customer service experienced are as follows: 1) US AGENT HOTLINE was adamant that it was a a confirmed reservation. Lesson learned is that Hilton don’t know if facility worldwide is open or not. The agent didn’t offer for us to call Hilton China until I insisted I need to contact someone to resolve this reservation. 2) Hampton confirmed my reservation when I booked on 8/29/24 and never heard back that it is closed. 3) Hilton China can transfer my points used at Hampton to book Hilton Beijing Capital while US Hilton hotline agent can not transfer and have to use new points to effect the new reservation. Agent will cancel the Hampton reservation, but no instantaneous credit to my Hilton honors account. An email on 10/10 shows cancelation of Hampton booking and another email shows new booking for Hilton Beijing Capital. 4) I subsequently wrote Hilton guest assistance about this situation under Case#222255869 and the reply is as follows; “We apologize for the experience you have faced. We can see that the points used for this reservation have been released back to your account on the date of reservation cancelation.” No offer to compensate our long distance call expenses, and no courteous points awarded for the bad experience we had.

My stay was: 03/13/2025 - 03/15/2025, I was really excited about staying here at the Hampton Inn 3453 Ranch Drive, Prescott 86303, but I am allergic to dogs. I didn't realize they don't change the bedding and I never once heard a vacuum in the 2 days we were there. The floor had carpeting. My dog hair allergies made me sick. My throat kept closing, coughing, wheezing. I had to take raw honey and antihistamines to survive the night. My health feels badly effected from this . There were kids playing in snow, screaming loudly into my window yesterday and today some girls in swimsuits grabbing snow and running into pool while screaming below my window. People talking loudly in hallway and room next door at all hours. I would never stay here again.

This review is to express my dissatisfaction with the treatment I received while attempting to cancel a trip due to a deeply distressing personal matter. As a Hilton Gold member, I have always chosen your brand for my travel needs, but my recent experience has left me reconsidering my loyalty. On November 22, 2024, I had to cancel my trip due to the tragic death of my 14-year-old nephew. I informed Brenda Melcher, the assistant manager, about this unfortunate situation, and while she assured me that she would handle the cancellation, I was directed to contact Hilton customer service for further assistance. When I reached out to customer service, I was met with a lack of empathy regarding my situation. The response I received was anything but supportive. This same unhelpful attitude continued when I contacted the Hilton Honors department, where I felt dismissed and unsupported during an incredibly difficult time in my life. The way I was treated during this heart-wrenching moment has reaffirmed my disappointment with the Hilton brand. I expected more compassion from a company of your stature, especially given my loyalty as a Gold member. Based on this experience, I am seriously considering abandoning the Hilton brand for future travel and exploring alternatives, such as Airbnb, which may offer a more humane approach to customer service. I hope you consider this feedback seriously, as the treatment customers receive can greatly impact their loyalty to a brand.

READ BEFORE YOU BOOK!! I called the hotel ahead of time to ask about parking and EV charging. I was told the parking was onsite and they had EV chargers. When I arrived at the hotel I paid £40 for parking and another £25 to charge my car. After 10 mins the charger stopped and took the entire balance of my account. So I went to the reception who, (as I stood by a sign which said every customer leaves 100% happy 😁) told me it wasn't their car park or chargers after all, and there was no way to give me a refund. Also they had no idea who owned the carpark. So I joined an online chat with Hilton to complain who told me they would help me, then were unable to do anything. They keep telling you on the online chat 'to call our specialist customer resolution team' and give you a number for them. So eventually I click the number on the link and get through to an American lady who said she would organise the parking charge £40 to be returned. Not the charging, that was another company. So at midnight I had to go into the city centre looking for another charger and car park to use to allow me to get to work in the morning. I return home to a bill from my mobile provider for £120.00 for the call to Hilton's specialist team to get my £40 back! Hilton are not willing to budge on this and say it's not their fault I called the number. Really not sure what to say at this stage, just wanted to warn others