Hilton Hotels & ResortsReviews of hamptoninn3.hilton.com

I stayed at the Hilton Istanbul Kozyatagi and was so disappointed. No air conditioning. When I complained the Manager in charge told me I should "just leave" the hotel if I am unhappy (he actually said I was the only unhappy cusotmer) even though I had prepaid for several night. One Manager tried to make it better by offering me entrance into the Executive Lounge (from 6-8 PM a night, serving snacks and drinks, only). When that Manager was off, the other Manager (who told me to leave) disabled my key so that I could no longer get into the Executive Lounge. Such terrible, awful customer service. Plus, Hilton has been made aware and HAS NOT DONE A THING, NOR CONTACTED ME OR APOLOGIZED. Don't use Hilton. EVER.

No hot water, broken toilet, ice machines didn’t work. And did I mention it costed $171.00/night?!

Bottom Line after all of this it appears that Hampton Inn may have a bias against 3rd party booking sites I made a reservation using hotel. com for a hotel November 25 2019. Hampton Inn, Baton Rouge LA. Prior to my trip I had a medical problem and was told not to travel. I was in the "can't cancel" period but since my problem was medical I reached out to Hotels.com and they contacted the Hampton Inn. They sent me an email stating that the cancellation was approved at no charge. Found a charge on my card Hotel.com said I could contact the property, property said Gen Manager required charge since it was through a 3rd party billing site, They also said that if would have booked through them there probably wouldn't have been a problem. Hotel.com told me the property changed their mind. Pay the fee.