Hilton Hotels & ResortsReviews of hamptoninn3.hilton.com

Beware! Will not honour refund guarantee. Booked a stay at Hampton by Hilton at Gatwick Airport earlier in the year via Hotel Values site for a stay in May 2026. Due to family illness have had to cancel. The website has since been closed. Hampton will not refund as booked with a 3rd party website, with cancellation guarantee, even though the company has ceased trading. Comms are woeful, emails ignored and won’t even confirm they have my money! Beware, they will take the money happily and refuse refund! Do not get caught out.

We stayed at Hampton Hilton in Stansted. Awful stench in the bathroom. After investigation I unscrewed the trap under the sink to find black goo and jet black water. No response from them on this issue. Customer lost.

I booked the Hampton Inn Cambridge/Boston on the Hilton app for Jun 2026 selecting the Hilton honors discount rate. Not one of the two rates below it that said nonrefundable. Imagine my surprise when my card was charged in full the next day. Apparently in small print at checkout it states nonrefundable. The manager refused to cancel and refund as it is an event weekend. Another surprise for me. 8 months away they can easily resell the room and probably for more money but will not budge. Must not think much of their hotel. Long term Hilton Honors member no more.

Beware of Bogus Charge and Stay Elsewhere! I stayed at the Hampton Inn Charlotte-North Lake Norman from September 14–17, 2025 while traveling for business. What should have been a normal stay turned into one of the most frustrating hotel experiences I’ve ever had. After checkout, I was shocked to learn that the hotel had added an extra charge for a “damaged mirror.” The problem is simple: the mirror was already cracked when I walked into the room. I had nothing to do with the damage. When I raised this issue, both the hotel manager (Joshua Robertson) and regional manager (Jeanne Hoffman) insisted I caused it. They claimed they inspect every room before and after each stay but based on what I saw (an already cracked mirror), that is simply not true. Instead of resolving the issue when I called, they doubled down and tried to push responsibility on me. This is not just poor customer service; it feels like a deliberate attempt to take advantage of guests. Travelers deserve honesty and fairness; not surprise charges for damage they didn’t cause. As a frequent business traveler and local community leader, I will never stay at this property again, nor at another Hilton-owned hotel. I am also reporting this incident to the Better Business Bureau, so other travelers are aware. If you value integrity, accountability, and fair treatment, take your money elsewhere. Charlotte has many other hotel options that respect their guests and I recommend choosing one of them instead of risking the same experience here.

The room is fine, the breakfast is ok, but..... the people who work there must be afraid to loose their jobs or so ? Some clothes got lost in the laundry while we were away. We asked for them, they couldn't find it. These things can happen of course. So I asked: what is your policy towards lost property of customers due to employees? No answer came, after 3 times asking, 4 emails and a phone call from Amsterdam to Berlin. One employee said during the phone call 'Madam, I will personally take care this will be solved'...... nothing happened.... this is absurd, not a way to treat customers

I checked in on Sat 8/30, I was supposedly upgraded to this room prior to check-in as well. I wake up on Sun 8/31 to discover bed bugs in my bed. My wife and I jumped up and gathered everything as quickly as possible and checked out at 10:26a. I told the 2 employees who were working at the front desk that my room had bed bugs, the sink was leaking water all over the floor, there was broken glass where you reach to get toilet paper. The 2 employees at the front desk stated the room has to be blocked off. They also stated they would ensure I get a full refund. I checked my account and noticed I was still charged for the room and it's almost a week since I stayed here. I have pics of the bed bugs, leaking faucet and broken glass. It's a downright shame you have to write a review in order for some type of recourse to take place. I spoke to someone today who claims that protocols have to take place and the GM is investigating and I need to call back tomorrow around 9a to speak to a manager. This hotel was nice but I will NEVER go back, one employee tried to deflect and say some people bring in bed bugs, my reply was it is the hotel's responsibility to ensure the room is free of any type of bug or defect as well as being clean before taking another reservation. The Hilton on Lodge St. has plastic covers around the beds to prevent bugs from getting on the bed, I believe it's time your partner Hampton Inn invest in those same plastic covers for the beds.

I have been a loyal Hilton Honors member for years and almost always choose Hampton Inns when traveling for business or with my family. Unfortunately, my recent stay at the Hampton Inn & Suites Murrieta CA, was the worst hotel experience I’ve had in decades — and the hotel refused to honor Hampton’s “100% Satisfaction Guarantee.” What went wrong: - Unprofessional front desk service: At check-in, the clerk told me I “overpaid” by $70 per room compared to same-day booking and then quoted the cheaper rate to another caller while I stood there. She also added extra fees, saying my booking site was “wrong” about the total price. - Room access issues: The first room keys failed three times, even after reprogramming. The lock flashed red and the handle was loose, but the clerk insisted “there is no red light” on Hampton locks. I had to return to the lobby multiple times before being moved to another room. - Unsanitary conditions: The new room had mouse droppings in multiple spots, hair in the bathtub, sink, and even on a pillow, and a desk chair chewed by an animal. Near the droppings was a dried yellow-brown substance. - Pest infestation: Overnight, our vehicle was infested with thousands of Argentine ants coming from the hotel parking lot. They got into the engine, vents, seals, seats, and floors. Pest control (who said they already service this hotel) had to fog our car, delaying our 12-hour drive by over two hours. Another guest’s car was infested as well. - No help from management: When I reported all of this — from rodent evidence to the ant infestation — the front desk said “management will not do anything.” The only “help” was a late checkout while we waited for pest control. Bottom line: This property is dirty, poorly maintained, and dismissive of guest concerns. The brand’s “100% Satisfaction Guarantee” was not honored here. I will never stay at this location again, and I strongly recommend avoiding it until Hilton takes serious action to address sanitation, pest control, and staff training

Hampton by Hilton Leeds gave me a dirty room. After I went to complain they said it’s my fault for picking a dirty room. Untrained staff and bad service.