Hilton Hotels & ResortsReviews of hamptoninn3.hilton.com

Stayed at the Hampton Inn in Lexington S.C. for several days on several different trips and found them to be a good Hotel. The last trip was the most difficult of the 4. Made a confirmed reservation with Dee, a front desk manager. Knowing our history of staying, she first thought we would be staying again in April, but confirmed the 5 day stay would be in March ( 3/20 - 3/24 ). They did send a confirmation, but without reading it, we trusted being an annual stayer, they would be correct. Once arriving after a long 8 + hour drive, she ( Dee ) didn't even remember who or what we were talking about when giving our name at the desk. Her comment after a few minutes was, oh yes, I made that reservation for next year, but believed she meant next Month. Our conversation on the phone earlier confirmed we were down for March and when relaying that once at the desk, she said she remembered, but stated that the error was on the computer. She said, no problem, we have a room, but at approximately $150.00 over the previous quoted rate, but then after seeing our displeasure, changed to it just under $50.00 the original quote. We did speak to the Manager ( Kathy ) who has always been kind, but said she could not change the rate on this trip. On top of that, we suggested on our last trip that someone should address the refrigerator situation in the room, as it is placed in a short cabinet and is so difficult to get in, it scrapes your hand when opening it. My Fiance' cut the top of her hand on it on this trip, not remembering the very tight quarters. The other employees, breakfast help, other front desk clerks, and room attendees were very good as ususal. We are hoping that issues are handled a little better resolved should we be staying again.

As I was running very late due to problems with the trains, I was pleased to be able to download the app and use my phone as my room key, avoiding the check in queue. This worked a treat, but I wasn't prepared for the obvious draw back: there was no way to activate the electricity supply, so I had to locate the bed & shower room using my phones torch Please Hilton, if you advise me my room is ready and send me an electric key to my phone, would you make sure it is ready including a dumb key in the slot so that the electricity supply works when I enter?

I stayed here for two nights at the Hampton by Hilton Gatwick. The first night a fire alarm went off in the middle of the night. It was very obvious that the staff had not had correct fire safety training as we did not see a single memeber of staff. We were on the 5th floor and no one came to check that we were evacuating. Another guest was disabled and worried that she couldn't make it down the stairs so myself and partner offered to stay with her as she made her way slowly down to Ground level. We were then told by word of mouth it was a false alarm. The following morning there were no explanations or apologise for the inconvenience caused. I later heard it was due to someone having a shower with their door open. If this is the case and the alarm is so easily set off I suggest getting better fans. Secondly, the breakfast on offer was extremely poor. The bananas were rotten, they didn't stock up the pastries so were empty when we came down for breakfast at 8am. When we asked if there were any muffins left a kind memeber of staff went and got one, so they did have it available just didn't stock up. The following morning we had to wait over 20 minutes for the bacon to be restocked at the hot breakfast bar. No sausages were on offer so you were left with just eggs and hash browns for your cooked breakfast until the bacon was ready. Not ideal when you have a flight to check in for. It was a very dissapointing stay and next time I will stick to a Premier Inn that has similar rooms, plentiful breakfast and at a better price. To top it off you have to pay full price for parking £60 per 24 hours, where I have now found out Premier Inn offer the parking at a discount rate of £25 per 24hours so it is no competition.

We stayed at the Hampton Inn Downtown during our Christmas Break from school and work, and we were so mad when we arrived at 11pm and inquired about parking. I told the front desk we drove an EV and would like to charge while we stayed here. Front desk told us hotel parking is "Valet Only" and it cost $40, and if you want Valet to plug in your EV for you, add $10. I brought the website to their attention that states "EV CHARGING is an Amenity", I paid to be able to charge when I booked my room...nobody cared. They tell you: "We don't run the parking garage, a contractor does, you have to complain to the Contractor who makes the prices.

This review is of the Hampton Inn, Edenton, NC. We have no issue with other Hilton properties. We traveled to Edenton to celebrate our 50th wedding anniversary. It was a special weekend for us. We checked into the Hampton Inn on Friday July 28th and when we entered our room my wife said “it’s freezing in here”. I adjusted the thermostat, but the cool air from the A/C unit would not stop. We left to tour the town and I asked the lady at the front desk to have someone check the A/C in our room Three hours later we got back to the hotel and the room temperature was still frigid. I contacted the front desk a second time and they sent maintenance to our room. The maintenance person worked with the thermostat but cool air continued to pour into our room. We asked to be transferred to another room but were told nothing was available. We asked to speak with the manager but she was off for the day. We got her email address and sent her a note explaining the problem we were having. She didn’t respond, but a little later someone brought a blanket to our room. We considered trying to find lodging in another hotel but felt it was too late in the day to find accommodations for that night. We then discovered that, even though the thermostat wouldn’t keep the room at a fixed temperature, we could switch the setting from cool to heat and this would stop the flow of cold air. So, for two nights and a day we toggled the thermostat from cool to heat and back again to try and regulate the temperature of our room. The manager, Katrina Barnes, reported to work Sunday morning and I asked to speak with her. I explained the problem we were having and her response was "there is nothing wrong with the air conditioning in your room". She said when the outside temperature is in the 90’s the A/C in the unit runs constantly. When I inquired as to why the thermostat wouldn’t regulate the temperature in the room she said “I’ve got to go”, and walked away. The issue with the A/C was an unwelcome distraction to a celebratory weekend that should have been relaxing and stress free. It wasn’t.

This 2* review is for the quality of the mattress and pillows in our room. It was the worst nights sleep we have ever had, staying in a hotel. The mattress was very uncomfortable due to the poor quality of the springs. The pillows were as flat as pancakes and did not support your head or neck. Its a shame because the rest of the room was nice and the hotel its self was quite modern BUT people need a good nights sleep. The Premier Inn has much better quality mattresses and pillows. I think its a false economy to have a modern hotel but to scrimp on the quality of your mattresses and pillows. I would advise customers to go elsewhere, if a good nights sleep is a priority for you when staying in a hotel. As I doubt very much, you`ll get it here.

Doubletree by Hilton Darwin esplanade.We were told our Qantas plane was now at 2.00am so needed extra time at the hotel. When we checked in told all good it would cost $20.00 an hour extra. We confirmed we would need our room for extra 9 hours cost $180 After a couple of days to confirm our plans we were told there were no vacancies but however if we would book for an extra night they could accommodate us at a cost of $450 dollars Will never stay at a Hilton again

So... I booked my stay for 2 weeks in Hilton Prague. At the time of the booking nobody informed me that they will charge "deposit" of 50 euro per night, per person (2 people)... So it came to additional 1400 eur. Of course they unblock the amount when we left but suddenly from 2000 eur that I was meant to pay at the check in I had to pay 3400... Another thing... Each time we ordered room service there was something wrong... Items missing, wrong orders etc. We ordered 4 times and 4 times there was something wrong with it... House keeping- I left 20 euro on the desk with the note that it is for house keeping (after second night) and of course house keeping took the money and they just made the beds... Stain from the glass on the table was there, dust everywhere, towels were not changed... This is not what I was expecting from Hilton... The only positive thing was parking... Many parking places. Also gym, swimming pool and spa... But that is about it...