Mel
lack of knowledge
Good tour and fun atmosphere. Our only issue was that no one at the factory could tell us the ingredients in the chocolates. Our family has celiac and can not eat gluten. When we asked about the ingredients in chocolate at the counter the clerk said he didn’t know and the One person who did was not there due to it being a Saturday. We were dumbfounded. How can you work in a store and not know the ingredients in your product or at the very least try to find out for the customer!? My kids were disappointed and it was a real drawback for us as we didn’t want to chance any of us getting sick. They have a great product, but ALL staff should be trained, especially on allergens and what’s in their product.

