SFMOM3
Good food, terrible delivery
The hams and other items sold by Hamlovers do not disappoint. It's the shipping which is a huge let down. I got an email from Hamlovers stating that delivery in time for Dec 24 still available. I placed an order only to be told my ham and other items would arrive Dec 27. I emailed and after a few back and forth, agreed to pay $150 for expedited shipping for the ham and chorizo needed for our Xmas day paella to arrive on Dec 24. It's now Dec 29th and we have received nothing. If you order from this company, you must order early. I do all of my Xmas ordering online and this is the only item that did not arrive on item. We now have a large jamon arriving and no guest with whom to share it -- if it ever arrives. Super disappointing.
Response from Hamlovers.comJan 29, 2020
I am sorry you had this experience. Although we shipped on time, UPS missed the guaranteed delivery date. We have sent you a full refund. In the future we will add an extra few days to UPS express ship time during the holiday rush. Best Josh Merrow Hamlovers


