Hamilton BeachReviews of hamiltonbeach.com

I have a Hamilton Beach, 6-speed Burst, M16 Series, Model 62695R, and the beaters have been misplaced. On February 9, 2025, I emailed Hamilton Beach to request information on replacement parts (beaters). On February 10, 2025, I received a response from ‘Kenneth @ HB-he sent me to their website to find the part through their search. On February 10, 2025, I responded that the Item # was not found & asked for a compatible part number from HB, Amazon, or anywhere. I gave HB the model #’s #62695 & 62695V & asked if they would fit. I also stated that I couldn’t believe they stopped making beaters for my mixer model. On February 10, 2025, I received my final response from ‘Kenneth’ @ HB stating, “Compatible parts will not be offered”. Seriously, Hamilton Beach! You need to do better for your customers! I ordered beaters from Amazon, and as I expected, they do not fit. I will NEVER buy another Hamilton Beach product again. You have proven to me that you have no regard for your customers.

Bought a coffee machine with the drip and single cup. Broke down within 3 months. Tried returning it to walmart and they only give 30days on coffee makers. Will send out a new one through warranty but want me to pay $40 for shipping! Why would I pay $40 for a machine that might breakdown again? The machine probably doesn't even cost them $40 to make. I will spend my $40 elsewhere thanks... I have asked about other options like pick up or rebates and nothing..... Garbage products not worth anymore money.

Just an update 3 weeks later never was contacted by customer service, after 3 request. Says it all. I bought a Hamilton Beach Bold Brew 12 Cup Programmable Drip Coffee Maker, Stainless Steel Accents, 49634 Was missing a part. Hamilton Beach has NO customer service number to talk to a real person, it directs you to there web site. Which tells you to email. Well 3 emails later and NOT one reply. The worst customer service. I will never buy a Hamilton Beach product again. When a company sells a product a refuses to offer customer service when under warranty I am not sure how that is even legal. I would not recommend any product from a company that will not stand behind the product. Very disappointed with Hamilton Beach.

The most ridiculous experience a customer can have ! They send you a link to choose a replacement for their broken badly design product but everything on the link is out of stock ! Never buy any of their products as they are badly designed and their customer service is literally a joke .

I have a slow cooker, coffee pot, blender mixer and waffle maker all Hamilton Beach and every one of them that have silver metal all rusted within a couple months. Just got the blender and nothing locks into place..used for first time yesterday and the plastic blender flew off the base. I had to hold it the entire time while mixing. I buy these because they are cheaper but it would be more cost efficient to just buy a better brand. My poor slow cooker and waffle maker look like I dug them out of someone's trash due to the rusting. I barely used either one... Never again will I buy Hamilton Beach

I would give zero stars if I could. They sent me the wrong product and refuse to ship me what I ordered until I ship back the wrong product they sent me for a refund.

I bought a hamilton beach blender that did not work the first time I used it. I tried to make a smoothie for breakfast. The motor was on by the blades did nothing. Finding an alternative or method for refund or exchange has been difficult.I have tried all the suggestions given in the manual. Nothing has worked. No response at customer service.

If I could give it a 0 I would have. I bought a water kettle from them and the auto shut off malfunctioned and my one kitchen cabinet is ruined. Contacted them and they wanted me to keep the item which I could not afford to do since I needed a new kettle. We use it every day. I reached out to them on Amazon with no reply and it took forever to reach them by email. They won’t do anything without the serial number but unfortunately I wasn’t told this in the beginning. Now it’s too late. I had the scan bar from the box but that’s not good enough. I will NEVER purchase another product from them. Poor quality and customer service!!!