Hamilton BeachReviews of hamiltonbeach.com

**DO NOT PURCHASE ANYTHING FROM HAMILTON BEACH!** I am sharing my experience to warn others about the unacceptable service I encountered with this company. They lack a live agent, forcing all communication to be done through email, which is frustrating and inefficient. I placed an order on 5/15/25 and immediately emailed to cancel it just two minutes later. If I had taken the time to read the reviews before purchasing, I would have known better. I assumed a long-standing brand would have decent customer service; I was sorely mistaken. After my initial cancellation request, I received no response, so I sent several follow-up emails. Eventually, I heard back from a customer service representative named SHELINDA, who responded in a condescending manner. She claimed that emailing more than once only complicates things and places my email at the bottom of the que, completely ignoring my cancellation request. When my order finally arrived a week later, the coffee maker was wrapped in plastic, indicating it may have been previously purchased and returned. Upon opening the box, I discovered water underneath the plastic, which was absolutely unacceptable. I reached out to customer service and SHELINDA responds. I once again expressed my intent to return the product, only to be asked for the serial number and model number and photo. This request made no sense, as I had already clearly stated my desire to return the item and how can i take a picture of the water when it has been 2 days since I sent my email. For two weeks, I have been caught in this frustrating back-and-forth regarding my return. When I requested to speak with a supervisor, SHELINDA denied my request. Her unprofessional attitude and dismissive responses have been infuriating. Finally, after what felt like my 20th email, I pointed out that if I provided my order number, she should easily be able to access the serial number and model number of my items. Isn’t there a system designed for this? ShELINDA's refusal to assist and her petty demeanor highlight a deep lack of professionalism within the customer service department. I urge everyone: DO NOT PURCHASE ANYTHING FROM HAMILTON BEACH. SHELINDA must be held accountable for her gross negligence and disregard for customer needs. This has been an unacceptable experience from start to finish. BUYER BEWARE!

DO NOT BUY ANY MAJOR APPLIANCES FROM HAMILTON BEACH — EVER. We bought a refrigerator from Costco at the end of December, along with an extended 3-year warranty. Less than 6 months later, the upper section of the fridge has completely stopped cooling. When we contacted customer support, their response was infuriating — they demanded a series of photos, including one of the rear of the fridge. This is a large, heavy appliance and pulling it out just to get a rear photo is both unreasonable and unnecessary, especially since we’ve already provided all relevant details. Still, they refused to move forward without it. Honestly, my biggest mistake was trusting Hamilton Beach and not going with a reliable brand like Whirlpool or Samsung. Absolutely unacceptable experience — terrible product and even worse customer service. Wish i could have given a negative

3 week old microwave nearly used for an hour and going rusty already! Being returned to Amazon won’t buy there products again. First and last time

HORRIBLE!! Do not bother, this machine is #1 with "overload" and constantly plugging the stupid needle! Less than 3 months coffee daily and have had 27 flawless cups. This is absurd! The needle constantly clogs, the dispenser clogs and 1 of the 4 squares is ALWAYS clogged. This is after every single piece has been cleaned, wiped and dried!! AWFUL PRODUCT NEVER HAVE I HAD MORE PROBLEMS! Crappy design!

My Hamilton Beech Flex Brew coffee maker did not last four months. After an email exchange I was given a link from some company I never of before to provide my bank account information to pay $14.99 for shipping for a warranty replacement. I can't fathom how a legitimate company operates like a scam call center. The text messages I get regarding unpaid tolls stink of scam less than your so-called customer service.

I ordered direct from Hamilton Beach and they sent me used/opened box products. The company does not have a usable customer service line and they ignored me until I filed a BBB complaint. Their offer to resolve was I send it back and eventually their engineers would look at the items and then if they agreed the dented, smudged, scratched up products were indeed used, they would issue a refund. I said that was not acceptable and they and the BBB pretty much replied with a gfyt. Maybe I will pack it up next trip out east and deliver it in person to them at their corporate office. Or maybe file small claims court and make them spend $$$$ on their atty filing a response for $100 worth of items.

We bought a Hamilton Beach air fryer last year. I found it strange that the pan kept sticking and it took several tries to get it back into the fryer, plus it was very slow to heat up. I didn't use it very often, but just after it ran out of guarantee I fried some chips. As I was eating them I thought a tooth had come out, but no ! It was a screw. And looking into the rest of the chips there was another screw. If I'd swallowed one or, or God forbid my child had swallowed one , that just doesn't bear thinking about. So we decided to send it back and get our money back. Beware..if you try to send it back you not only have to pay the postage but also the postage for the new machine ! Instead, we threw this dreadful machine into the bin and bought a different make, which is superb.Ours was frankly very dangerous and I'm appalled this could happen. Avoid at all costs. It was lethal.

This mixer worked well for a year and a half. The numbers on the dial quickly wore off, but overall, it worked well. However, it recently suddenly broke (the motor still runs but the paddle area doesn't rotate) and despite its alleged 5 year warranty, Hamilton Beach has done absolutely nothing to fulfill this warranty. Their customer support phone number only works 50% of the time (even if you call within business hours, half the time it just tells you to check the website and hangs up), their customer support email goes unanswered. I spoke with one of their agents and they told me all comparable mixers were out of stock (despite every single colour being in stock online), and they tried hard to have me do the exchange for the mixer of lesser value in their line. I declined and they told me to contact them in a week and see if they're back in stock. The next time they actually picked up the phone when I called them, they once again pushed extremely hard to get me to take the mixer that was half the price of the one I actually paid for. I once again declined, and this time they told me I should call again in 6 weeks, but even then said the mixers might still not be in stock (again, despite them being in stock this whole time on the website). They refused to do any kind of backorder or fulfillment from their Amazon store. When I asked to speak with the manager, they said they were busy. I asked for a callback, they said they don't have the ability to do that. When I said I would wait on the line, they said they were going to hang up now. I would've never bought this mixer if I knew they wouldn't stand behind their products. I feel like this company is trying to scam me by forcing me to pick a mixer of lower value despite the same models being in stock.