Hamilton BeachReviews of hamiltonbeach.com

I ordered one of their blenders through Amazon and right at a year later it completely stopped working. The warranty is supposed to be 3 years for my particular product. I called them about a replacement and they almost denied it because Kylee for North Carolina and her supervisor were not knowledgeable enough about how to make seamoss gel. I had to tell them that it is a daily supplement that I consume, which is categorized as food, for them to agree to grant the sorry warranty. Since the warranty does not cover shipping cost I had to pay practically half of the product cost in shipping fees. Once the replacement tears up, which I give it another year, I will not patronize this brand. The product quality sucks and the customer service is not any better. Shameful!

Less than 1 star if i could, but not an option! I bought a flex brew coffee maker and it began to leak right after purchase....It continuously got worse and because the model and serial number was an older model, Hamilton Beach wouldn't replace the unit, or offered little to no help at all trying to help with replacement parts, such as the coffee pot! Case # 1000583463 NOT RESOLVED AT ALL I would not recommend buying a Hamilton Beach Product at all, and mostly being due to their horrible customer service and their Warranty department not caring about you in the end whatsoever

Do not buy directly from Hamilton Beach. They do not provide returns for defective products.

The flex brew coffee machine had an error message show while I was brewing an individual cup with a kuerig pod. I went to open the canister to fix it and the pod exploded and sprayed boiling hot coffee all over my face and chest. Blistered! I sent photos to Hamilton Beach and asked them to please just let others know what happened to me. They said if I don’t send the unit back to them there’s nothing they can do. I had unfortunately thrown out the machine. This is the 3rd unit we had issues with that they kept replacing, I don’t recommend Flex Brew - it’s junk!

Toaster will not function until you slam lever down 3-4 times. Brand new 2 slice, just threw out a brand new 4 slice, same problem! They build junk. Called CUST svc they said for me to ship it back at my expense because I didn’t save receipt. Bought at Walmart for under 20! It was going to cost almost that th ship it back. Told them I throwing it out and have learned my lesson on not buying Hamilton Beech!

They do not have satisfaction guarantee. I asked to return an airfryer. I told them the analog dials are not accurate enough for our purposes. They said I can ship it back but if their testing comes back within spec, I will have to pay shipping and they will send it back to me. I am not willing to take that risk. Recommend buying from Amazon or elsewhere where they understand customer satisfaction and no hassle returns.

I bought a Hamilton Beach (HB) toaster oven from Walmart and it stopped heating after four months. HB wouldn't refund me because I didn't buy it from them directly. I assumed I bought a lemon, so I bought another one from Amazon, and paid for a 3-year warranty because I thought I'd be covered no matter what. After 3-1/2 months, that one also stopped heating. But because it was still under your 1-year warranty, I couldn't use the warranty I purchased. I called HB again, and the cust service agent said they could send a replacement. I said NO WAY because I knew that one would die also! They offered me a different item, which I chose, but then I had to pay for shipping!! Are you kidding me?! I spent $198 for two toaster ovens, a 3-year ($13) warranty, and the $15 it cost to ship the different item. Why in the world would HB not cover your warranty simply because your customer buys it at their convenience elsewhere??? And how in the heck are customers supposed to know that? Do you have a sticker on the box stating that? No, of course you don't, which to me is highly deceptive to consumers. I wrote a bad review of your toaster and company on Amazon, and I plan to give another bad review on anywhere else I can. I’m guessing that most of your products are bought at department stores, such as Walmart, Macy’s Target, etc. So basically, all of those people will be ripped off by HB when their product dies for no reason whatsoever! I will NEVER purchase another Hamilton Beach product due to your deceptive and unscrupulous business practices. SHAME ON YOU!!!!!!!

I’ve never had such a consistently disappointing experience with a brand. I’ve gone through multiple Hamilton Beach hot water urns, each one failed after just a few months. They’ve replaced the units with refurbished ones that also break, showing no intention of resolving the root problem. Their so-called warranty is useless once they’ve swapped a unit, even if the replacement dies just as fast. I didn’t buy a commercial kitchen appliance to use it for six months at a time. That’s unacceptable. Their products are clearly faulty, and their customer service refuses to acknowledge any responsibility beyond the bare minimum. I’ve wasted time, energy, and money on a brand that doesn’t stand behind its products. Stay far away. I will never buy Hamilton Beach again.