Hamilton BeachReviews of hamiltonbeach.com

I bought their blender for $24.99, but in just 2 months of light use, it stopped working. I’ve reached out to the Customer Service Support, with the unit fit for replacement, but they will charge you for $14.99 for handling & shipping. It’s like buying a new one. I respectfully declined, telling them that I can add a few bucks to buy another one of different brand. Better avoid this brand and opt for a different one.

I was gifted an Hamilton Beach Professional mixer blender grinder. After a couple of months of use, the machine stopped working. I phoned customer services, but they were very unhelpful and said they could not assist without proof of purchase or an invoice. I then decided to investigate the issue myself and found that the coupler had disengaged from the machine. I contacted them again to ask if I could buy it as a spare part. Their reply was that this part should never come apart from the machine, so it is not available as a spare. I would never recommend anyone buy this brand of machine. Very poor build quality and very poor customer service.

Purchased a Hamilton Beach Duo coffee maker, from day 1 this product did not work correctly. Dripped all over during the day when not in use. Contacted their customer support, was treated poorly. They asked for the product to be sent back for testing and wait 15 business days after receiving for a decision for a replacement. I also emailed pictures of the malfunctions and was insulted by their conduct. I was not going to be without a coffee making for what would be over a month while they test their product was junk. I ended up throwing it away and purchasing another brand with the same type of system. This coffee maker is working perfectly, as Hamilton Beach product should have. But most importantly, I will not purchase from a company that will not stand behind its product. All done with Hamilton Beach, All Done!! Shame on them!

Spent $60 on Hamilton Beach coffee maker, model 46200, in June of this year. New, in the sealed box. The cover on the carafe was broken. They refuse to replace what is probably a $2 item. How can a new/in box item not be covered by their warranty? Very, very disappointed

Worst customer service that I have seen. They market about the warranty of their products but offer nothing. Customer service is really bad. They gave us address and contact information of their authorized service centre and when we went there they said no confirmation was received. When we reached out to customer service over phone again they said they would not send any emails or confirmation and we have to deal with service centre ourselves as they have different operating procedures. Instead they offer to ship the new product where shipping fee is not included in warranty and is more than half of the products purchase cost.

I ordered a steamer. My order sat in ‘label created’ status for seven days before USPS ever received it. Customer service sent me the wrong templated responses and didn’t seem to be reading my messages. It took a full week before my package entered the mail stream. This was unnecessarily stressful, and I wouldn’t recommend ordering directly from Hamilton Beach. Forget about anyone answering the phone. I should have ordered it from a site with better customer service. Lesson learned.

This is one of the WORST BRANDS OUT THERE I have 2 different blenders and tried to blend up some already cut up carrots. Simple right? I guess not for the two blenders I been at it for an hour now and I found a small plastic piece in one the the blenders. It's really loud to and does not do the job for nothing please don't get these blenders I'm telling you it's the worst brand yet for blenders

I purchased a Hamilton Beach upright freezer from Costco in Feb 2025. I came home Aug 5, 2025 to what looked like a crime scene from defrosted berries and red juice seeping out of the freezer door on to the floor. Curtis is the company for the 1 year warranty coverage on the Hamilton Beach Freezer. I contacted them in August. Finally in October Curtis said they issued a check to me but it would take 4 to 6 weeks to receive it. I was in shock and asked WHY so long. They said the check was coming from Canada. I still don't understand why it would take so long since it is just a envelope. They just kept saying it was coming from Canada. So.... My freezer barely made it 6 months in operation, hundreds of dollars of food lost, and it's going to take around 6 months to receive a replacement check.... if I receive it at all. In this current economy not everyone has hundreds of dollars extra to buy another freezer while they wait months for the replacement check.