Hamilton BeachReviews of hamiltonbeach.com

The Hamilton Beach warranty makes a mockery of us the consumer. Weeks of back and forth emails to rectify a leaky coffee maker on warranty, and now they want me to pay $40 shipping costs to get a replacement unit. And wait another ?? weeks without a coffee maker? Disgusting. The Hamilton Beach company obviously takes no accountability, and has very poor customer care.

This is about a commercial-grade toaster, model 24850R, that failed after only 2 years of service. One of the two control boards inside the toaster no longer works, which means half of the toaster is completely useless. This is a $240 commercial unit! And it’s junk made in China!!! The worst part is that Hamilton Beach offers no support and no replacement parts. There is absolutely no way to repair this unit. This looks like a scheme to force customers to buy another one instead of fixing what they already paid for! We will never buy another Hamilton Beach product again, and we will make sure everyone we know hears about this experience.

i bought a coffee maker - did not work day one called hb and rude is not the word - they wanted me to pay 15 dollars shipping to replace emailed 3 weeks ago - playing email tag they are no help will never ever buy there product again alsoo called bbb and going even forward with this - once you buy there item they are no help and do not stand by there items horrible all around

Hamilton Beach 22 qt roaster we received as a Christmas present December 2025. When I opened up the unit and put it on the counter, I noticed that it rocked back-and-forth. I turned the unit over and realized that the bottom frame was dented on one side. The cardboard box and the Styrofoam side was not damaged so this defect must’ve come from the manufacturing process. (funny thing doing a YouTube review a woman had posted and had the same problem). First thing I noted reading through the warranty is that Canadian residence get a five-year warranty United States residence only get a one year warranty. Gee, that’s really fair. After contacting Hamilton Beach they sent me an email indicated I could select a product of equal or lesser value, but they did not have any brand new 22 quart roasters available and they ended up sending me a reconditioned unit. How is that fair buying a new product and ending up getting a reconditioned unit with a warranty less than a year because they said that the warranty would start at the original purchase date. I have contacted Hamilton Beach and awaiting their reply as to what they can do to make me a happy customer.

Warning to Consumers – Poor Customer Service & Unfair Return Policy at Hamilton Beach company I had a very disappointing experience with Hamilton Beach. I ordered a toaster oven on December 25, 2025, for $144. About eight hours later, I found a comparable Toshiba model with the same features for $79.99 and immediately emailed Hamilton Beach to cancel my order. They did not respond for two days and then claimed the order was already processed and could not be canceled. I was told to return the item once received. I never opened or used it, obtained a return authorization, and then discovered that USPS return shipping would cost $78. Hamilton Beach refused to provide a prepaid return label. I even offered to keep the item if they would price-match the comparable Toshiba model, but this request was ignored. There was no clear disclosure that return shipping would be nearly half the cost of the product, effectively trapping customers with unused items. I have filed a complaint with the Better Business Bureau, but Hamilton Beach continues to refuse any reasonable solution. Based on my experience, I would advise other consumers to be very cautious before doing business with this company.

I purchased an item for my grandmother as a christmas gift, when she opened it we realized charger was missing, i quickly contacted the company as soon as she opened it, they asked for a bunch of things like proof of purchase (but who’s going to keep a receipt for a gift) they then asked me to purchase a charger but i never received one so i shouldn’t have to pay for one, they then told me they can only give a charger if i have proof of purchase, or it had to be within 30 days, at this point with the pace of the responds it obviously has passed tbh e 30 days starting at the fact it was a christmas gift.

We were making hummus, which does not have very heavy/thick ingredients. We had just opened up a brand new blender and within 5 minutes the blender had broke and caught fire. I am not joking when I say that it caught on fire. Do not buy this, it cannot handle even the most basic ingredients

I called regarding my coffee maker leaking. After a lot questions they asked me to send a photo shoot the engraved machine info. Which I did. After no info I text back. Still no response. Again, the coffee maker leaked all over my counter. Poor workmanship! Why would it leak after a year purchase. Do it buy!