Hamilton BeachReviews of hamiltonbeach.com

I bought a Hamilton Beach Coffee Grinder 80350R and after a few weeks, the top cover broke. I called up customer service and they said since the warranty was 7 days overdue that I would have to pay to get a replacement part. I would expect a defective part on a product to be covered under regular use. Never shopping with them again.

Bought a brew staistion coffee maker that lasted about a year before it just stopped pumping. Since that time I've have been trying for a month to get through to someone to warranty my machine. Over an hour on the phone waiting each time no even any hold music so you can't even be sure the call didn't disconnect. The recoding tells you that you can hang up and leave a call back number and the next available agent will call you back. We'll it's been over a month and no call. Looking at the rest of the reviews on this site. I probably won't be happy if I finally get through to someone anyway. The American site allows you to email the info to them. They obviously have more respect for their American consumers. I will not be buying their products again.

Bought a Hamilton Beach 10 cup food processor through Best Buy on Black Friday 2018. Product delivered in December and we USED it maybe 2 times, n the 3 rd time it stopped working. Emailed the Canadian customer service, and instead of being customer focused, they asked questions such as - what was the foods that were processed in there? I sd have replied them ‘STONES’ - Awful experience for a BAD workmanship unit!!! The Hamilton beach company should be shamed for treating their customers so disrespectfully. Now they want us to cut the cord, send the photos PLUS PAY xtra $$ to get another machine! Most annoying n frustrating experience- I WILL MAKE SURE TO DETER EVERYONE I KNOW FROM BUYING ANY OF THEIR PRODUCTS! They don’t seem to care about bad reviews!!

Please do bot buy any Hamilton Beach products. There is no customer service. Just a recorded annoying message. You will be on hold for more than an hour and will eventually disconnect after frustration. Please try yourself by calling 1 800 267 2826. Return your products back to Wal Mart immediately. Company does not meet the North American Standards for customer service.

I am on phone waiting. At 1 hour 13 min at moment. is this customer service or what is this ???? Who knows when I will get to talk to someone. Is this how you run a company ?????? Ok editing comment here. I waited for 2.5 hours and did not get to anyone. I got a message stating they are too busy. What the heck is this ?????????????????????

I have been trying for months to get the correct beaters etc. for the stand mixer I purchased from Hamilton Beach. Forget getting customer service on the phone. After combined time of over two hours on hold I finally messaged them. I heard back immediately to let me know it would be about two weeks before they would contact me. I got a message two weeks later, explained the problem, they finally agreed I was correct and for $5.99 shipping they would send the correct ones. They sent only the beaters and they were the exact same size that I had. I had sent pictures showing the size right from the start. Stall tactics and just trying to discourage you enough that you will give up. I can't even rate the mixer as I can't use it correctly with these beaters. Bad bad bad customer service!!! Do not buy their products.

I purchased a Hamilton Beach Coffee Maker from Walmart. It didn't even last a year. I took the receipt back to Walmart and was told that their warranty only covered 90 days and I would have to contact Hamilton Beach directly. That is when my nightmare began. I phoned the Hamilton Beach and spoke to a representative on the phone. She informed me that I would have to cut the cord of the coffee maker and send in photos of it with the cord cut. We did that, 3 different photos from various angels. I also sent in the model and series number, everything that was requested. After waiting over a week, and not getting a response I called again, and had to wait over 2 hours for a call back. The women who called back had zero human relations skilled, sounded totally bored, unengaged. No mention of the long wait...2 hours. After having found my file she asked if I was willing to pay a $10 for shipping. I had no idea of where to send the cheque, and they had no idea of where to send the coffee maker. In the end, the phone went dead and I'm not sure if she hung up or we were cut off. You can be rest assured that I will never purchase a Hamilton Beach product again and will be sure to let everyone I know of my experience.

Giving 1 star as there is no 0 star. My blender was in warranty and I sent them photos and shipping charges($11.49) to send me the replacement and they said it will be delivered to me within 5-7 business days. After waiting for 10 business days there was no update and hence I called customer care and surprisingly they were yet yo process it. Again I was asked to wait for 5-7 business days and again I contacted them after 5 days and this time I came to know that the model is out of stock when they were processing. So if it was out of stock then why they didn't informed me Instead waiting for me to contact them. Also they said they don't know when the unit will be available may be 6-8 weeks for which I can not take risk based on recent experience. So fnally after wasting more than 3 weeks I requested them to refund shipping charges which I paid, let's see how match time they are taking now. Update 1: After almost 3 days no sign of refund of shipping charges which I paid. Update 2 : Again after 3 days of initial commitment I am asked to wait for another 3 days for refund. So total almost a month starting from 2-Nov -- 30-Nov. Really frustrating.