Hamilton BeachReviews of hamiltonbeach.com

Hamilton Beach - shame on you. Husband got a breakfast sandwich maker for Christmas & found it to overheat (badly!!), causing the paint to pucker. (we knew it was defective as our son also rc'd one for Christmas & his works great) I emailed Hamilton Beach & was told that their "limited warranty" is for 30 days... doesn't matter that it was purchased 11/9 for a Christmas present, so we would have to pay shipping for a replacement ($9.99 - almost 1/2 the total cost new!). Did I mention that we had to get a gift receipt to prove when & where it was purchased? After 10 emails back & forth, attaching copies of the product & the gift receipt a total of 4 times I called the 800# (as my last email said that the shipping charge was now $12.99) with hopes that there was someone who would be willing to discuss this, was on hold for 18 minutes, and then was treated like a waste of Cassandra, NC's time. "Customer Service", I think not. Needless to say we will NEVER EVER purchase anything in the future from Hamilton Beach. Warning for all our friends & others as to how they treat their customers as their way of thinking appears to be you bought it, it's yours, even if it's defective on their end.

Do not buy their blender! I had an Osterizer from the 1980s that did a great job until a child pulled it off the counter last year. One year into a new Hamilton Beach, I've replaced the jar twice as the base chipped during washing, the lid vent never closed properly and has to be held down while in use, the button labels have all worn off and it blends poorly compared to the old Osterizer. I will be searching thrift stores for an oldie but goody. Plus an extremely short power cord. Don't waste your time and money with a Hamilton Beach blender.

I bought a microwave a little over a year ago. A few months ago, the bottom of it started to rust and flake. Not sure why, I don't use it a lot and I've never seen anything like that. The vents on the inside started to rust as well. A week ago it started smelling like wires were burning. This is the 3rd one I've had issues with. I bought them because the price is reasonable and I like them. This is disappointing because now I have to buy another one and it will be the 4th one in less than 4 years. I didn't wanna give the the 1 star, their products suck!

When contacted about our defective coffee pot, they offered all kinds of STUPID solutions that I knew (and told them) wouldn’t change anything. After several failed attempts they asked us to return our unit for evaluation, not mentioning that it could take 6 weeks to get results!...Like, NO COFFEE POT FOR 6 WEEKS! 😤 We emailed them several times, but obviously NOBODY cares!

Their service is horrible. I ordered almost 2 weeks ago, have not received my order, have not received any update regarding my order AND I have currently been on hold for 56 minutes to find out what is going on with my order. I will never order from them again

I bought a 1000 watt microwave from Wal-Mart in October of 2018, on August of 2019 it quit working, I called the Hamilton Beach customer service, they said take it back to Wal Mart , they wd not accept it, I called HB customer service again , they said take it back to Wal Mart,still they wd not accept it, I'm out $110, DONT BUY HB products, they don't stand behind their products, I even had a 2 yr ext warranty. ....

These people gave me the most awful customer service I've ever experienced in life. 1. The representatives are clueless. 2. The wait time to speak to a clueless representative is over an hour. 3. They lied about my shipment just to sell something. 4. The managers are extremely lazy. 5. They have no idea what customer service means. 6. Dont give these crooks your money!!

My gosh! Bought their expensive can opener and a couple years down the line it quits working. Try to send them an e-mail asking why? You can't get there from here without signing up for racutan, whatever that is, and there is no way to get into the website without doing that. No phone number given. Think I am ever again buying H-B? Think again. They are "done" as far as I ( and the folks I relate this experience to) are concerned. NO MORE H-B. I consider my purchase was a cheap rip-off.