Hamilton BeachReviews of hamiltonbeach.com

To those lucky enough to speak to or be emailed by a customer rep congratulations! Four times i have emailed them and just got the standard response.We will reply in three business days. Also do not buy a bread maker as after about 50 uses the pan starts to leak grease into the dough or out the bottom of the pan.A common failure in these type of products with a bearing. Edit:So the day after posting here i got a reply from customer service asking me for a serial number. Which i sent them. Twelve days later they have agreed to post me a replacement pan at no cost to me. Maybe they are reading these reviews? It took them eleven weeks but they got there, so don't give up and let them off with bad quality products. Final edit:My replacement bread machine pan arrived yesterday.Only took three months to get this result. Keep at them.

I purchased a HB hand blender in 2017 with a warranty that doesn't expire until 2021. During the time I've owned the blender, I've only used it 5-6 times because I don't cook with it that often. The blender abruptly stopped working about a month ago. After more than 6-10 attempts at contacting the company re replacing the blender according to the warrants coverage, a customer service representatives finally responded and requested that I send a receipt, which I did. After about another week, I was told that they couldn't read the print on the copy that I sent via email. Phone calls are not returned at their customer service number (800) 851-8900 and it takes them a week or so to respond to emails. A message on their website explains that the response delay is due to COV-19. Fast forward, I'm currently stuck with a blender that wasn't of quality and a warranty that the company isn't accepting. Very frustrated and will not purchase anything with a Hamilton Beach label attached.

Purchased a Hamilton Beach - Premium Dough & Bread Maker - Model 29888C in June of 2020. I have been trying to register the product since then on their web site and by phone. Their web site is a joke and so is their customer service by phone. They are blaming poor customer service on Covid-19. Other business have customer service representative working from home and are doing fine. Will never buy another Hamilton Beach product again because of the customer service.

I purchased an air fryer from Hamilton beach, too large and I needed to return to the company. I called for authorization return label, several times no answer, email several times, no responses. I don’t feel I should pay for the return of new product. Poor customer service. Company doesn’t return calls, will never order from Hamilton Beach again!

Purchased FlexBrew 2 months ago. After 1 month, single serve stop working. Customer told me sorry, it was out of stock, but if I wanted to select another equivalent or less from their website. Due to Covid they chose to redo their website. When it came back up, FlexBrew was back in stock. Kenneth informed me that was the new and improved FlexBrew and was $20 more and if I wanted that one, I would have to pay the difference. Guess I'm going back to Cuisinart!!!

I recently made a warranty claim with Hamilton Beach Canada over a broken juicer that was well within its 5-year warranty period. Initially, they were very receptive and forthcoming. However, when it came to actually replacing and/or choosing a different small appliance within the price point (as they had offered), nothing I selected seem to be in stock and would not tell me what other appliances were 'in stock'. I gave up and will never purchase a HB product again.

The glass lid on my Hamilton Beach slow cooker exploded. That's right. No previous damage or misuse - it just shattered glass all over my kitchen and food. HB Customer Service literally told me "glass is fragile". ...?!?! Then they offered me a coupon for free shipping if I bought the $21 replacement lid. Yeah, no. I'm disappointed and furious with the defective product and their horrendous, unempathetic customer service. Definitely not buying Hamilton Beach products, ever again.

Purchased a Brew Station direct from Hamilton Beach. Shipping took a very long time. Our 1st use, we knew the machine was no good. It leaked coffee everywhere. I reached out to HB. Their phone lines are down to Covid. Email takes 3 to 4 days before they respond. The brew station has since been returned via UPS at their request. But they never refunded us our money. There is no way to contact a real person. When they send an email they tell you not to respond. They have the product we paid for as well as our money. Stay clear of Hamilton Beach!