Hamilton BeachReviews of hamiltonbeach.com

This is a first for me! I bought 1 of there microwaves 2 years ago & it still works great except the fact that the bottom now has holes in it from it rusting! For weeks I couldn't figure out why it kept turning brown on the turntable wheels & all the way around. I would wash it & it would be gone & it would be back the next day. So we went to move it & discovered it had rusted from the bottom up! VERY DISSAPOINTED! I know its 2 years old but how often does the body give out before the motor? I feel it should have lasted longer & will not be buying another HB product!

Negative 5 stars. When attempting to replace their cracked carafe, no response from Hamilton Beach after two attempts. Will never waste hard earned money on Hamilton Beach. Customer service does not exist.

We purchased the Hamilton Beach Flexbrew model 49957 after about 4 months we noticed our carafe was cracked along the top area. OK probably happened when washing or handling. The issue is we cannot find a replacement carafe! Everywhere we look it says backordered with no promise date. These units are still for sale in most retail stores. How can a company not have replacement carafes?!? poor planning ? I will never buy Hamilton Beach again

I purchased a toaster oven for my wife as Christmas gift directly from Hamilton Beach. She wanted a different model so I emailed customer service for instructions so It could be returned. In an email, they said that they would get back to me within 1-3 business days. They did not respond so I sent them another email. They responded and asked me for the order number. There was no paperwork in the box and I told them so in the 3rd email. It now has been two weeks since my third email and they have not responded yet. I suspect this is how they deal with their customers now. I will never buy another Hamilton Beach product.

Wish I could rate them a zero. Worst Customer Service I have encountered. No response except for some automated ones. I opened a gift at Christmas and a part was damaged, I have never been able to use product and still have way of getting it fixed. The lack of customer service, truly non-existent, is astounding. Stay clear of this company, there are plenty of competitors that care about their customers. Shame on you, Hamilton Beach.

I just received (by mail after waiting a month) my Hamilton Beach Artisan Bread Maker, Model number 29888 and it doesn't work. I tried calling customer service but they aren't taking calls. So I got on their website and the only way to talk to a live person is to pay for it. What the heck, you sell me something that doesn't work and want me to pay to talk to someone. I have had this product for one day, doesn't work plain and simple. I'm going to package it back up and have Amazon take it back. Beyond upset. Covid doesn't keep you from having a live customer service agent.

I usually don’t write reviews unless it’s for something that exceeded my expectations. If it’s something not that good I just won’t spend money on that product/company anymore. I bought a mixer for my wife. Model number 63392 Series C2702CE. When she opened the box the whisk was broken into pieces. After exchanging a few emails with Hamilton Beach they told me they couldn’t help me because it’s a part that’s no longer available. This is one of their latest models so it being no longer available makes no sense.

We bought a coffee maker through Amazon and 6 months later it started leaking! I’ve been trying to contact them to no avail! It’s on warranty and I can’t even get it fixed or replaced because they won’t return my messages! Will never buy from this company again!!!