Hamilton BeachReviews of hamiltonbeach.com

After 8 years with the same toaster and a failed attempt at a coffee maker by keurig, we found the" flex brew trio".. what an amazing machine..

I recently wrote a review about a defective toaster oven, I had purchased from Hamilton Beach. I was upset because their email indicated that it could take up to 3 days to get back to me.--Imagine my surprise, that 12 hours later HB said that a replacement would be shipped to me within a week---it was & works GREAT.

Very disappointed in the customer service. We bought a coffee pot and within a few months it started leaking water. I sent an email and they said someone would get back to me. But we have heard nothing from them. I thought if they did reply we would go and buy another one and give the brand one more chance but I have heard nothing. So going to go get a different brand next time.

We purchased the Hamilton Beach steamer. After several uses the handle broke on the lid. I contacted customer service. They would have replaced the broken lid if it was in stock, but it was on back order. Instead they replace the entire steamer with a new one. That’s great customer service that went above and beyond. Robert Wright

Just bought the Hamilton Beach FlexBrew coffee maker model: 49976 last week, and I am super happy with my purchase. It brews quiet, fast, great tasting coffee through the three (3) methods of brewing carafe, individual single serve k-cup, or fresh ground single serve. "Hats off" to Hamilton Beach for a great product and keep up the great work.

I wanted to express my thanks for the wonderful, timely Hamilton Beach (HB) customer support I received recently concerning a cracked blender jar. The initial customer support email I submitted received the standard 5-10 day reply notice email, but I received a reply in just one day from Katrina, the customer support representative (CSR), requesting more information about the damages to the blender jar. I provided the requested details along with pictures in the reply email. I promptly received a reply from the CSR explaining that my item was still covered under manufacturer's warranty; another blender jar would be shipped out to me, at their expense; and I should receive it within 15 days. I received it in 5 days! This is by far one of the best customer service experiences I have had thus far and most especially during these post-pandemic times! Hamilton Beach Customer Service (HBCS) places high value on creating a wonderful customer service experience for its customers just like the one I experienced firsthand! The CSR truly exemplified that through her professional, efficient, attentive communication and handling throughout our email correspondence. Katrina's actions credit HB's supervision, at the lower and upper management levels, most especially HB's CS training department. Again, thank you and you've made me a repeat customer!

I reached out to Hamilton Beach via phone and was directed to their email. I sent an email requesting my blender jar be replaced under the 5 year warranty because the plastic cracked. I received a response within 24 hours. The process was exceptionally easy and my new blender jar is on the way. I have had an excellent experience with the Hamilton Beach Professional Quiet Shield Blender, 1500W. I highly recommend this company and product.

I left a horrible review and now I have to fix it since I can’t retract it. I was annoyed that the automated reply to my email was… we’ll reply in 7-15 days, and you couldn’t call to talk to anyone. Well…. They replied to the email the same day, and I just received a replacement coffee maker in about 2.5 weeks because the carafe broke. I just gavel them the serial #… didn’t even have the bill or box anymore. They just… replaced it. I’m very impressed and I have to change my review to excellent customer service. Thank-you for taking care of me Hamilton Beach