Hamilton BeachReviews of hamiltonbeach.com

Received toaster oven/air fryer product as a gift. Didn't use item until April 2026. It stopped functioning correctly by June 2026 - only 2 months of use! The timer malfunctioned and would stay on. Contacted manufacturer and was offered a measly coupon code. No thanks. I will purchase from a reputable company.

This company does not back their products. I ordered directly from Hamilton Beach, the coffee maker was defective and I returned - two months later I am still fighting this company for a refund. The customer service representatives are incredibly rude and argumentative, I'm shocked at how I am being treated. Save yourself the hassle and spend the extra money on something quality, this company has terrible customer service and cheap appliances that are not built to last.

6 slice toaster oven air fryer. Died less than 3.5 years old. Customer service sent me a 4 slice and said it was direct replacement - Lie. They hung up on me several times. I email finally got it sorted. So the verdict: Poor product to begin with. Very poor customer service.

Food processor parts are cheap. One blade broke after very little use and the bowl split. The company's communications regarding replacement parts is terrible and there service levels are awful.

After purchasing a Flex 5 Coffeemaker online, I noticed that HB had not applied the Discount Code of 15% I believe. I went through the motion of purchasing it again and when I applied the discount code the 2nd time I noticed the new price with the discount, so with the intention of canceling the first order I purchased it again at the correct price. I tried immediately to cancel the order but was not able to contact anyone with Hamilton Beach or find a way to successfully cancel it. Upon applying for a RA, I was informed I would have to pay the $40 required for shipping plus the previous shipping as I was not informed of it's immediate arrival and was not home to refuse it. I've tried working with them and told them I would even keep the 2nd unit if they would honor the discount but they will not. I've never done business with such a cheap company and lack of concern for the customer I will never purchasea Hamilton Beach Product again. I'm on a fixed income and cannot afford those extreme shipping costs, that's a weeks groceries for me. Either honor the $22.50 or pay for return

Hamilton Beach anything is complete JUNK..DONT WAISTE YOUR MONEY

in my experience, this Hamilton Beach oven has been one of the worst appliances I’ve ever owned. From day one, it felt cheaply made, like something designed to fail rather than last. The build quality is flimsy, the controls feel unreliable, and basic functions that should be simple and consistent are anything but. The oven heats unevenly, making it nearly impossible to cook food properly without constantly checking and rotating trays. Temperature settings don’t seem accurate, which defeats the purpose of having an oven at all. What should be a convenient countertop appliance instead becomes a constant frustration. Durability is a major problem. After light, normal household use, issues started appearing that you wouldn’t expect from any reputable brand. It gives the impression that cost‑cutting was prioritized over quality and reliability. To make matters worse, the customer service experience was just as disappointing as the product itself. Reaching support was difficult, responses felt dismissive, and resolving the issue took far more effort than it should have. Instead of standing behind their product, the company made the process frustrating and unhelpful, which only reinforced my lack of confidence in the brand. To anyone looking for a dependable appliance. There are far better options available, and this one simply isn’t worth the money or the frustration.

Hamilton beach Canada - Product warranty. The box has a big label that says longest warranty 5 years on a water boiling kettle. The item stopped working in less than 6 months after purchase. To claim warranty, the advisors tell you that the product terms indicate limited warranty (in fine prints online, as against what the product label says). By limited warranty, you must pay about more than half the cost of the replacement item they want to ship to you - but they call it shipping and handling fees for the carrier. This is deception, it is fraud, and can only happen in Canada. This is the first warranty I am seeing the meaning of limited warranty different. They put it secretly in a small print, but the big print on the box says otherwise. Fraudsters!!! Run away from their product, will never purchase Hamilton Beach items ever again, and will post this on all social media!!