Hamilton BeachReviews of hamiltonbeach.com

PURCHASED A TOASTER 2 YRS AGO, IT WENT TO ONLY WARMING ONE SIDE. WENT TO THE OWNERS MANUAL FOR WARRANTY INFO. IT WAS 5 YRS IN CANADA AND 1 YEAR IN USA, DIDN'T GET THAT. EMAILED H.B. FOR INFO, AND AFTER WAITING ON TWO ATTEMPTS WAS TOLD NO WARRANTY AND COULD NOT EXPLAIN THE DIFF. BETWEEN CANADA AND USA WARRANTY. I DID NOT EXPECT IT TO LAST FOREVER, BUT 2 YRS I WAS JUST LOOKING FOR SOME HELP, EVEN ASKED HOW TO FIX IT OR WHERE TO TAKE IT FOR REPAIR.NO RESPONSE.. I REPLIED, NEVER A H.B BRAND OR ANY OF IT'S OTHER COMPANIES WILL EVER BE IN THIS HOUSEHOLD AGAIN.

I received a Hamilton Beach deep fryer Model No. 35033 as a gift. It has a timer on it that beeps and will not stop. I asked for a replacement and since I did not have a receipt they told me it was out of warranty based on the serial number. I only used it a few times and I know it was purchased within the one year time frame. When I researched the new model they eliminated that timer which tells me that this timer was an issue and based on the reviews on line by many it was an issue.

I got a stand mixer from them, which I loved! But I have not had the mixer very long or used it very many times and it has completely stopped working! For no reason. I am hoping they will make this right and send me a replacement!

0 CUSTOMER SERVICE AND No parts are available in market, no way to contact them, I will not buy any thing with this brand in my life.

The cap on my smoothie maker cracked, and their website says please don't discard. So I phoned...and phoned...and phoned. Then I started emailing, and finally was told to phone! Finally I got a call from someone to take my credit card number. Supposedly they were overwhelmed with Black Friday. So on December 3rd my card was debited, but still no replacement caps on January 10th. I am really pissed about such poor service from a once reputable company. I want my caps or my money back! No way to contact them after they take your money? They should be considered fraud artists?

Can not get a person on the phone. I bought a slow cooker to replace one that I had because I broke the stone crock pot liner and it was just as cheap to buy a new crock pot/slow cooker. The latch that holds down the top when carrying it and I tried to call them and no one answered, FINALLY got an email answered and they were no help whatsoever. They seemed to not understand what I was having issues with. Now, less than a year later the crock pot isn't heating. I tried again today to call and it went to VM and referred me to their website. I will never buy a Hamilton Beach product again, I'm so disgusted with them.

They claim to ship within 3 days. My order has not shipped yet and was ordered 14 days ago. I tried to call them every day, many times a day for the past 10 days. I got to speak to human twice out of well over 80 calls. All the other times i just get hung up on. Both times they told me it will ship tomorrow ....

Their website tells me my model doesn't exist,called their customer service number which is a dead end recording that hangs up on you.Useless company,give them -3 stars.