Calin W.
Lied about broken machine and refused to speak to me
I received a Hamilton beach breadmaker for Christmas, My very 1st time using it it made this horrible clunky noise, I recorded the sound and stopped the breadmaker just in case, I reached out to Hamilton beach customer service only to ask if the noise was normal, And they only kept asking me for a receipt, Make and model, I informed them that I got it as a Christmas gift And gave the information of the people who had got it for me , They had ordered it off of their website and I wasn't asking for a refund I just wanted to know if it was normal, They didn't respond For a long time, I wrote repeatedly if finally getting a response saying that I needed to give them a receipt and they would give me 10% off of a different breadmaker, Mind you these bread makers are very expensive, I informed them that I didn't want a new breadmaker I just wanted to know if this noise was normal and if it was OK to use still, They responded saying it was over my 30 day return policy and if without a receipt they couldn't help, I told them again that I'm just asking if the noise was normal, at no point did I ask them for a refund or a replacement, I wrote them multiple times, Asking if they had somebody who could just help troubleshoot the machine, If it something that could be fixed because I cant afford to buy a new one and it was important Gift that my family had saved up for. After months they finally responded and only said "it is a normal and expected occurance "... So I used it and the 1st time I used it after they told me it was normal it was broke and I brought it in to Sears and they advised that it Had a bent piece that would have been easily noticed if they didn't brush me off and looked at the original video i had o sent them and I could have gotten a replacement part