Hamilton BeachReviews of hamiltonbeach.com

Have a relatively expensive HB Food processor (Model #70825). A small plastic piece on the top of the work bowl broke, which tells the machine it is safe to operate. Apparently customer service consists of sending an email, which is impossible as I continue to get an "error processing message-try later". Tried corporate-not live people (I realized later that all their stuff is made in CHINA). Left message, but crickets so far.

I received a 12 quart slow cooker as a gift. I contacted the co. about it getd too hot on the outside. Thry refused to replace it. Charles humphrey 4783900566

WORST WORST WORSt customer service ever! Run as fast as you can from Hamilton Beach products. You only can contact via email, then when you ask in your email for a call back they say they tried to call and got no answer so then they close your case! My 9 month old coffee maker died, I provided receipt and original packaging to return, nope they offer to replace with a unit that is half the value of the broken one. They claim that model is no longer available, yet there are 66 units in my local store! They do not honour their warranty. And do Not really care if you’re happy with the service. Basically this is what you’re getting to replace your expensive coffee maker and it’s not open for discussion! RUN is my best advice!

I purchased a mixer grinder from Currys. The mixer grinder has a five year warranty, and I have only had it for one and a half years. A stainless steel mixer jug has been cracked from the bottom. Because I did not register my product when I purchased it, I cannot obtain a replacement jug. Worst customer service ever

I ordered a coffee pot off their website with the model number, then they tell me that I ordered the wrong one! They sent me the wrong one, I had to pay for shipping to have it shipped back! 25 dollars later on top of paying for the wrong one! I still haven't received a refund for the wrong one or any type of quality customer service! Don't buy any of their products HB,Proctor Silex either!!

I purchased a Black Stainless Flexbrew coffee maker. The Carafe Side Lid was broken and would not stay in place. I should have returned it to the retailer but Hamilton Beach asks you not to and instead send it to them for evaluation. I thought I was doing the right thing by sending it back to them, but the customer service has been horrible. I have no idea how they stay in business. I had no communication from them. When I e-mailed them to give me an update, they replied "We ask that you allow 6 to 8 weeks for your return to be processed and evaluated." It has been three months since I've had a coffee maker. I'll never purchase a Hamilton Beach product again. BEWARE!

We had a duo coffee maker and the single cup stop working. So my spouse obtained a gift of another Hamilton Beach last Friday and so I tried contacting the company. The wrote me back stating that since I didn't have a sales receipt for the one I received last week (8/18/2023), they could not help me or follow warranty. I would have to prove that it was purchased this year. Two of their coffee makers both worthless. No more Hamilton Beach

As with many disappointed customers I have decided to no longer buy Hamilton Beach products. Once my coffee maker initiated the "clean" indicator the unit stopped functioning the way it should. I followed the clean instructions to the letter and the clean indicator comes on and off at random. Won't go away and is causing the unit to lose WiFi and become unresponsive. Customer service is non existent.