Hamilton BeachReviews of hamiltonbeach.com

A Hamilton Beach kettle I bought in July 2023 for $32 + tax, stopped working completely in September 2024. As it was over 1 year from purchase, the manufacturer's 5 warranty was applied for. After sending all the necessary details to them, they replied that they would replace it for shipping costs of $29.98, almost the same value as the purchase price. Duh. How does that make sense? I'll just go buy another kettle and it won't be Hamilton Beach.

If I could have given a zero, I would have. Purchased a personal blender and e-mailed customer service due to a problem with it. Took over a week for a response and did not receive any resolution from them. Will never purchase another Hamiton Beach product.

Toaster broke in 9 months. Refused to replace and warranty procedure is extremely painfull. Prepare to wait weeks for a replacement because they dont reply to an email for 4 days so the back and forth is maddening. worst company EVER!!! STAY AWAY!!!

I bought a HB Blender on 22/08/2024, from the HB website, today it’s 26/08/2024 & the item, which was paid for in advance, still hasn’t been dispatched. The warehouse is in Mumbai & so is the delivery address yet there’s no sign of the item being delivered!! Customer service is absolutely useless. Never again HB!! I certainly won’t be recommending them either! OID89

I ordered a two in one coffee machine(k cup and percolator). Used it for one month. The k cup side broke. Sent emails back and forth they finally said they would send a new one as it had warranty. Waited for over a month. Nothing came. Contacted again they stated that it was shipped but got sent back because there was no one to give a signature. I contacted them again and told them I didn’t receive any phone call, email, or no delivery person showed. They agreed to ship it out again but I had to pay the shipping costs of 20.00. I said no and that I would not pay that and I will just keep my junk broken product. Do not buy from Hamilton beach. They are rip offs and the products are junk.

If there was a zero start I would have check it. I bought a food chopper and the lip broke, talk to Kenneth who told me that it was under warranty and that they would replace it BUT I would have to pay $19.95 in shipping fees for an article that sell for $22.95. This is ridiculous it is a rip off. I ask for a replacement lid and the answer was they are not available. Now I have to throw away the article which will contribute to increase the garbage fill land. DO NOT BUY HAMILTON BEACH.

I ordered a coffee maker on line. It arrived with the water tank broken into pieces and also cracked on the bottom. When I asked about returning it someone named "Zane" said they would have to "evaluate" the damage, and if they didn't think it was damaged enough I would have to pay for sipping it back. No offer to replace or refund. Worst customer experience.

I purchased Hamilton toaster with 5 years warranty. After 15 months was defected (no automatic closing) which can lead to fire. I called the company and the agent suggested one of impossible options: they send new one but they I have to pay the shipping which costs about have of the toaster valve OR I have to go to a service centre which is the closest one 400 km I suggest to refund the money or send gift card and I buy the same type from the store. They refused and hanged up the line in politely…. Very rude customer service.