HalifaxbankReviews of halifaxbank.com

Been banking with Halifax for over 25 years loved the service however since the migration to Lloyds,service has become so so poor,the online banking now takes ages to get into.We are forced to be with a bank we dont like I am sure I am not the only one feeling somehow with this ridiculous force if change,Lloyds was there when I opened my account with Halifax and there's a reason I didn't choose Lloyds as my bank ,I guess it's time to move to another bank but definitely not Lloyds

Customer Service MINUS 100. On-line banking ridiculous. Now Lloyds bank customer service MINUS 1,000.

Mum w/poor hearing so I (son) phoned to say her card had been swallowed at an ATM. Got through to a woman who was not clear in her voice or particularly helpful. She said it would be 6 working days for it to reach our address. This is far too long to wait. We'd have gladly paid for 1st Class but were told this option was not available. Poor, poor standard of service by Halifax Lost/Stolen.

Trying to open a savings account in Halifax Gateshead and was told I needed to download the app and do it online. After explaining that I didn't feel confident to do that they agreed to do it with me in the bank. Because everything is moving to lloyds name they helped me apply on line on the app. It wouldn't work. The staff member told me to delete everything and we did it all again only to be told there was an error and to try again later. Complete disaster.Phoned customer services got no sympathy at all just told to apply again tomorrow

Continual ongoing problems transferring money from my account using cash transfer app

Banked with them for more than 40 Years, Never significantly overdrawn. Never needed a loan other than my mortgage, until recently, applied, turned down, spoke to a competitor, received the loan within a week on better terms. Time to find another bank.

I have been with Halifax for many years but their service recently has been very poor. Telephone systems using ai are very poor and much slower than speaking to a person. When you do get to deal with a person the service is variable. I recently had a fraud on my account which the bank were very poor at dealing with insisting on dealing with the matter as a dispute. It isn’t a dispute Halifax just a straight forward crime that I am the victim of. It is little wonder there is such growth in online fraud when the banks fail to even categorise the matter appropriately. Halifax failed to offer even the most basic advice to protect my account moving forward leaving me to insist that my card be cancelled and even when visiting the Blackpool branch I was essentially given the number for the fraud team and told to go home and ring them up. I’m left wondering just how safe my money actually is with a bank who for a long time have seemed detached from good customer service and seem to have a total inability to communicate between different bits of their own organisation.

This AI bot is absolutey useless."ask me a question so I can help" You don't. nothing relevant. I had a standing order to a savings account but it disappeared wifh no explanation. Banks are getting worse and they reckon ai is the future. Heaven help us. Hello human.