HairZingReviews of hairzing.com

Response from HairZingNov 23, 2023

Sandy - We apologize for the confusion with your "Try Me!" Pack purchase. It is something new we are trying and are in learning curve about what to offer inside each. The "Try Me!" Packs are intended to give a couple different styles and sizes so people can try different types on at great prices. A way to "test" the HairZing concept affordably. The Medium size you received work on Thick hair, but only for sections. For example, pulling your bangs back, Half Up Half Down's, and small top buns or partial ponytails, but won't hold ALL your thick hair up. However, the Large Banana Comb holds tons of thick heavy hair in one banana. It's a best seller too. Would love to "make this right" and have you wandering around looking amazing wearing your hair up! We will happily send you out another Large Banana comb to replace the 2 Mediums you don't think you can wear. You could try the Mediums for sections of hair, and if they aren't for you, could be gifted to someone you think might get daily use out of them. Please let us know if that would be a great solution for you. If not, we will also take the set back and give you a full refund. No problem. As a small family owned business since 2006, we genuinely want you happy. Either way, we will get it handled on Friday after the holiday. Happy Thanksgiving! Francesca on Team Zing

Response from HairZingFeb 12, 2023

Fredricka, I apologize for the problems you are having and resolve to get your issue solved to your benefit immediately. There is much confusion on our side because we can see your orders received and shipped, but we don't have any calls on our 800# or emails from you in our system. We believe you have tried to reach us, but we are simply not getting the messages you are leaving, and we do not know why. Please contact me directly by either text or a call to my personal line: 510-823-6611. You can also email me directly at [email protected]. I promise once I hear from you and understand how we dropped the ball on your order I will immediately handle it personally. It will be resolved to your satisfaction. I am also working with our #800 carrier to find out why we never received nor show any calls coming in from you. Thank you for trusting us with your hair. We won't let you down again. Onward. Francesca on Team Zing