HairZing Reviews | Read Customer Reviews of hairzing.com

HairZing Reviews | Read Customer Reviews of hairzing.com

HairZing reviews

Showing 21 reviews with 1 star · Clear filters

Patricia
Jun 4, 2022
Have not received my order
Have not received my order . No tracking number. Emailed customer service with no response. Balls in your court HairZig…, come on?!!
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Judy H.
Feb 12, 2022
Disappointed!
I have not received my order and you want a review. Not a very good move on your part.
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Ana E.
Jan 10, 2022
Service was great
Service was great. However I need the WIDE / DEEP COMBS. these combs were long but had short teeth. These do not work for me. If you have the DEEP COMBS - I would gladly buy more.
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unhappy P.
Dec 10, 2021
Changed my review again! NO CREDIT ISSUED!
ANOTHER MONTH AND AGAIN NO CREDIT. And they did not respond appropriately to the credit card dispute. I wonder if they know that people really do read customer service reviews. THEY DID NOT ISSUE THE CRRDIT AS PROMISED. After the response below that I would receive a credit, it has been over a month and we have not received that credit. We have put it in dispute with our credit card company. Don’t say you will issue a credit and then not follow through just for good reviews. —————————————— While I was unhappy at first because I couldn’t get a response from HairZing, they did in fact reach out to me and explained the situation. They were very kind and handled everything very well. Greatly appreciated. Changing my review to 5 stars.
Response from HairZingDec 12, 2021
Andrew - I apologize for your inconvenience. Our system is created so we respond quickly, but we obviously dropped the ball on your order. So sorry. I am going to fully refund your purchase price immediately and will make certain we figure out what happened. Instead of returning the product, could you gift the HairZing to someone you think might enjoy it? It's never too early to get presents. Thank you for trying HairZing and again, I apologize for everyone at HairZing for your experience. Ruefully , Francesca at HairZing
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Debbie M.
Oct 18, 2021
Still waiting since July for my…
Still waiting since July for my product. Only got a partial order and after countless calls and promises to check into it, nothing
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Customer
Oct 3, 2021
I wanted to return and no one got back…
I wanted to return and no one got back to me
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Karen
Jun 12, 2021
I have been trying for weeks to contact…
I have been trying for weeks to contact you by email/left phone messages. All I wanted was to do an exchange. The invoice and flyer BOTH say to just call or email. NOONE WILL CONTACT ME. I don’t want the product anymore, just want my money back at this point. POOR CUSTOMER SERVICE is the least to be said!!!!!
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Spongie J.
May 20, 2021
I want to do a return and have reached…
I want to do a return and have reached out by email twice, and. No one got back to me. My silver hair is too fine for your product.
Response from HairZingMay 23, 2021
Spongie- Our apologies. I am refunding your purchase price right now, you will receive a notification separately so you can track it. We are in a growth spurt and really understaffed. Please accept my apologies on behalf of the company. I also have thin hair -- some might unkindly say I have a scalp thinly covered by hair follicles. It's also baby fine so I know the struggle. I mention this because I wear HairZing all the time, and find the problem most "fine hair women" like us have is not holding the first comb in place and s-t-r-e-t-c-h-i-n-g the second comb enough. I keep the first comb by my ear and stretch the second (without letting the first one move) almost to my other ear before turning it down and letting it touch my scalp. Then I let the second comb go--and it fills with hair and stops naturally on its own. The holding power is only activated when the bands are stretched, and a lot of women don't realize that. When the combs are pushed together, it stops the holding action immediately. We are refunding your money and also hoping you will keep the HairZing you have and give it another try, or gift it to someone else you think might enjoy wearing it. Warmly- Francesca at Team Zing
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