Iris R.
Who In the World Is Beauty Exchange Supply?
On May 13, 2026, I placed an order with Hair So Fly and paid for expedited shipping. Next, a company named Beauty Exchange Supply sent me notifications that a shipment was on the way for Friday, of which I paid extra for. Next, after much inquiring, the expected delivery date was rescheduled to Monday, which does me no good because the event I want to wear it to is Sunday. I want to know why Hair So Fly transferred my order to Beauty Exchange Supply. I paid for this online, and to my dismay, I discovered that someone named Gabriel Brothers had taken control of the order. I called Hair So Fly and their phone number is no longer working. I do not want my orders to be manipulated or mishandled in a shady and circumspect manner. Times are hard and people don't have free money to toss around on the internet for someone else to capture. I do not want to have to get a new card and change my checking account due to someone at Hair So Fly transferring my bank account information to an unheard of company. If a company cannot ship an item, they should at least (1) notify the customer that the item is not available; (2) ask the customer is it acceptable to utilize another company; and (3) refund the customer instead of transferring the order to a company in Florida or Mexico. I want to know who "Gabriel Brothers" is and I want to know why my order and bank accoount information was transferred to another company. I have a fundamental right to know how my money is being handled, misappropriate or mishandled.