Nguyen H.
It’s a fraud!
I paid for their workshop yet they overcharged me without my acknowledgement! Long story short, I paid for their Challenge, which costs $37 only. Yet when it was the payment process, my card was charged $66, which is $29 plus. I know this is not a big money yet the amount of the money charged has affected heavily to my money flow this month and next month! All I get is a cursory reply from their service. This is considered to be a fraud! Update: They reply and ease my nerve 😬
Response from HairqareOct 18, 2024
Hi Helen, Thank you so much for sharing your concerns with us, and we're very sorry for the issue you experienced during your checkout process. We've escalated your message to our tech team to understand how our additional offer ended up in your cart, as it is completely optional. Our team has already processed the refund you requested and has emailed you the confirmation. We're here to make sure you are supported throughout your haircare journey, so please feel free to reach out if you have any further questions or need assistance. Thank you again for your understanding and patience. Love from the Hairqare Team




