HairqareReviews of hairqare.co

Response from HairqareDec 11, 2021

Hi I.! Firstly, we'd like to apologize for the trouble you experienced during check out! I'm not sure whether this was a system error or perhaps the page was refreshed, though it appears the promo code was not applied. Either way, I'm sure the charge was quite alarming to you so I understand your frustration! I've looked into the issue for you and see that our Customer Service team has responded to your e-mail and social media comments and a refund has been issued. Can you kindly confirm that you received this? We take all feedback seriously and stand by our programs 100%. We'd love if you'd give us another chance to prove our authenticity and transform your hair journey! All the best! 🌸💗

Response from HairqareMar 25, 2021

Hi Firstname, I'm so sorry to hear you didn't have a positive experience inside the challenge and I really appreciate your feedback and suggestions. We will definitely consider an audiobook or book in the future. I think this is a great idea for those who don't like to sit and watch a video of someone talking about haircare science. I know I can get bored of that too! In regards to your comment about the positive reviews, we do share a link on our website and encourage participants to leave an honest review at the end of the challenge. Whether they are positive or negative, we appreciate them all! Our customers' experiences are so important to us and it's only through feedback that we can improve and make our service better. So thank you again for sharing your honest thoughts with us. I think others will also appreciate your review because it helps them decide whether this challenge is a good fit for them or not. Some people like to have more support and a community to do this journey with, where everything organise step-by-step, with workbooks, templates, tools to support their haircare journey. Other's like to learn through reading posts on social media, or going through Youtube playlists, or reading books/blog posts/newsletters, or simply learning from their mothers, friends and hairdressers :D I think it's amazing to have options to choose from based on your unique preferences! Thanks again for the tip! <3

Response from HairqareMar 25, 2021

Hi Dylan, I so truly sorry to hear that your wife had a bad experience with us. It breaks our heart to hear that her time in the challenge made her feel confused or worried as that is the exact opposite of what we strive to provide. Do you know if your wife reached out to the team for help during the challenge? We have a haircare challenge community where participants can post questions and ask the team for help. They can also use the community to receive help from other participants too. If she had any issues with using or receiving help from the community, then I can totally see how we failed to provide a supportive and empowering experience for her. If this is the case, do you have any ideas on what we could do to improve our service? Our customers and their results are our top priority and we would be so grateful if you could email us and share more about your wife's struggles and any improvement ideas you have in mind. I just want to thank you for leaving an honest review. It really helps us to understand all of the diverse experiences our customers can have with us and where we can improve our service <3