MayrakiReviews of hairmayraki.com

Hello. My order number is #10186763. I placed my order on April 6th. I still haven't received a tracking number, and your support team is only replying with generic responses. If you do not ship my order within the next 48 hours, I will request a chargebac from my bank. Update: It’s already been a week. They said they had prioritized my order again and would send the tracking number, but they still haven’t sent it.

It took 8 weeks before my product arrived - I messaged customer service and they took ages to respond - they could not confirm when I would get items. I requested a refund but was told I would have to pay for that! The product itself leaves hair feeling stiff and rubs off onto pillow case. Do not buy from this company! Response to Mike at Mayraki Order 10184488 I have already emailed you 5/6 times, the last email was sent last Saturday requesting for refund. Since then I have used the product and it leaves hair stiff, leaves dye on pillow and this morning my scalp feels irritated (I did a test before use). Please issue a refund as I raised concerns to you after 2/3 weeks of not receiving the product - your website states products will be received by then, I received after 8 weeks and I informed you then that it was too late and to issue a refund. I look forward to receiving refund. Thank you

Company sent product but unusable as it is labelled “dark 10” and given I am strawberry blond this is definitely not the colour I ordered. I have emailed three times over a three week period to return it unopened but no response.

Ordered product on 14 Feb 2026. Have not received product as of 27 Mar 2026. Customer service number on website doesn't work. No online chat with customer service. Just fill out a form on the site. No response. No contact person on site. This is a terrible customer service experience already and I haven't yet received the product.

My first order of a Mayraki branded product happened in 18 JUNE 2025. In the same day the order status surprisingly fast change to “shipped”. I received the purchase short after with no problem then. Then in august and september 2025 received some normal afteremails asking for feedbacks and re-order if I had ran out of my product and so on..So far everything was just normal. Then in 21 NOVEMBER 2025, I did my second order, when closing to run out of the product. Just like in the first order, the status changed to “shipped” in the same day. THEN THE NIGHTMARE STARTED. On 28 NOVEMBER 2025 got an email with the status “The shipment is handed over in bulk final acceptance of the item to be confirmed”, the subject said “in transit” and new info on the email text said “Please note that the expected delivery date is provided by the courier, and is subject to change. For any questions, please contact the courier directly.” After waiting a lot, already in 05 JANUARY 2026 I tried to call both telephone numbers from the Mayraki website and one number the call simply DOES NOT CONNECT to the other end, the second number an automatic answer says amongst other “you are eligible for a promo, to continue press one or hang up the phone”. Well, as I was just calling regarding the shipping of my product, and as the only option of all ways to reach them, I pressed # 1, somebody answered, I explained my situation, asked if there was from Mayraki hair product company, and they HUNG UP THE PHONE ON ME TWICE. After that, already in 15 JANUARY 2026 I sent an email saying something was wrong with my shipping. On 16 JANUARY 2026 got an email saying “your order has a delivery exception” and in the email text for my surprise was stated “Please contact the courier if you have any question regarding the delivery exception” so literally transferring the shipping responsibility to me. So I decided to go to my local post office. They had the local shipping code and found out that the retaining at the customs (we are talking from a EU country to another EU country) happened due to lack of information on my address, and had already returned to Mayraky. The most impressive thing was that, like I said to the post office attendant, it was not the first time I ordered so the company (Mayraki) knew my address correctly. After checking the product tracking number and seeing it was already back at the sender’s (Mayraki) I decided to make another THIRD ORDER already in 11 FEBRUARY 2026 and asked the company by email to send both, the one I’d just ordered and the one that returned. I took the chance on the email to say none of the telephone numbers worked and apparently didn’t belong to something related to Mayraky as they hung up on me twice. We are now on 23 MARCH 2026 they said the item was shipped but I HAVEN’T SEEING NOTHING SO FAR. Basically from 21 NOVEMBER 2025 to 23 MARCH 2026 there are 4 (FOUR) MONTHS WITHOUT RECEIVING MY PRODUCT. A last emaisl on 12 march 2026 was received saying I got 650 points.

I ordered in early January 2026. Two weeks later I cancelled because the order never shipped. I received the confirmation for the cancellation. It’s almost April 2026 and I’m yet to receive my refund. I’ve sent multiple emails, which they would respond to saying to give them time and now they no longer respond to my emails inquiring about the status of my refund. Do yourselves a favor and DO NOT DO BUSINESS WITH THEM. THEY ARE SCAMMERS

Can I give a negative stars? Put in an order in February. Still have not received it. When you call customer service it’s a fake number. I’ve emailed multiple times. Their first response was “oh let me check your order to see why it hasn’t shipped” never heard back. Messaged again and they said they would refund. That was over a week ago. Now I’m having to contact my credit card company. Horrendous to deal with. If you’re thinking about ordering do yourself a favor. Don’t do it. And then they respond on trust pilot some random generic response. DONT ORDER EVER FROM THEM!!

As promised, I said I would post when Mayraki refunded the product. And they did FINALLY, but it took over six weeks and innumerable hours of my valuable time when the whole issue was their mistake. They also did not refund the $10+ in shipping I was forced to spend to get the refund when they sent a product I did not want. I also know that the ONLY time Mayraki took any action was when I posted here. Be very careful before ordering from this company. Read the reviews carefully and also look at the product ingredients carefully. For example, the Anti Grey Restoring Treatment is advertised as Grey hair treatment to reverse grey hair and restore color naturally. That is false advertising. It's hair dye. Just look at what happens to your clothes, hands or face if you get any of it on you. I couldn't get the dye off my skin for days no matter how hard I scribbed and it stained and ruined a shirt permanently AND I had an allergic reaction on my scalp. And as many reviewers stated, no one answers the phone number and email responses are rare and are typically a prewritten message that has no relation to what a customer wrote. There are reputable companies for hair products. Order from them. UPDATE: Mike at Mayraki talks a good game. Don't believe it. Read the reviews on Trust Pilot instead, because the company BEHAVIOR doesnt change, customer service doesn't answer and more people than me are having bad reactions to the product and serious issues trying to get the promised refund if they receive the product at all.