MayrakiReviews of hairmayraki.com

Response from MayrakiJun 19, 2026

Hi Ryan, Thank you for bringing this to our attention, and we sincerely apologize for the concern and inconvenience caused by not receiving an order confirmation or updates regarding your purchase. We understand how frustrating this must be, especially as a returning customer who has had positive experiences with our products in the past. We appreciate your continued support and would like to investigate this matter for you as quickly as possible. Could you please provide your order ID so we can locate your purchase and review its status? Once we have the details, we will make sure to assist you promptly with an update and work to ensure your order is delivered as soon as possible. We apologize again for the delay and appreciate your patience. We look forward to resolving this for you. Kind regards, Mike Mayraki Customer Support

Response from MayrakiJun 19, 2026

Hi Yolie, Thank you for sharing your feedback, and we sincerely apologize for the delay and frustration you've experienced with your order. We understand how concerning it is not to have received your order or timely updates, especially after reaching out for assistance. We truly appreciate your continued support of our Keratin product and are grateful that you chose to order it for your daughter as well. Please rest assured that we are actively monitoring your order. We will provide you with an update as soon as tracking information becomes available and will do everything we can to ensure your order is successfully delivered. We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this matter. Our team will continue to keep you informed of any developments regarding your shipment. Kind regards, Mike Mayraki Customer Support

Response from MayrakiJun 19, 2026

Hi Grace, Thank you for taking the time to share your experience, and we sincerely apologize for the delay and frustration this situation has caused. We understand your concerns and regret that the refund process has taken longer than expected. After reviewing your case, we can confirm that your returned order has been received and processed for a refund. Please rest assured that our team is actively monitoring the process, and we will keep you updated once the refund has been fully completed. We appreciate your patience and understanding while we work to finalize this for you. Thank you for bringing this matter to our attention, and again, we apologize for the inconvenience. Kind regards, Mike Mayraki Customer Support

Response from MayrakiJun 17, 2026

Hello Patricia, Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience caused by the delay in processing your refund. We have reviewed your case and can confirm that the refund request for Order #10187298 has already been approved and is currently being processed. Please rest assured that we are closely monitoring the situation and will provide you with an update as soon as the refund has been successfully fulfilled. We understand how disappointing this experience has been, especially given the extended waiting time, and we truly appreciate your patience and understanding while we work to resolve this matter. Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience. Best regards, Mike Mayraki Customer Support

Response from MayrakiJun 8, 2026

Hi NGL, We sincerely apologize for the frustration and inconvenience you've experienced. We understand how disappointing it can be when an order does not arrive as expected, and we're sorry that your experience has left you feeling this way. We would like the opportunity to look into your case and make things right. Please send us your order ID, and our team will personally review the status of your order, provide you with an update, and do our best to ensure it is delivered as soon as possible. We appreciate your feedback and hope to have the chance to restore your confidence in our service. Kind regards, Mike Mayraki Customer Support

Response from MayrakiJun 2, 2026

Dear Destee, Thank you for taking the time to share your experience, and first and foremost, thank you for being a loyal Mayraki customer for the past five years. We truly appreciate your continued support and are sorry to hear about the frustration and disappointment caused by the delay with your recent order and the lack of communication you experienced. This is certainly not the level of service we aim to provide, and we sincerely apologize for the inconvenience. We understand how concerning it can be to see an order remain unfulfilled while not receiving timely updates. Could you please send us your order number? Once we receive it, I will personally make sure your order is reviewed immediately, provide you with an update, and ensure it is shipped as soon as possible. If there are any issues preventing shipment, we will work with you to find a suitable resolution right away. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right. Best regards, Mike Mayraki Customer Support Team

Response from MayrakiMay 30, 2026

Dear Viet, Thank you for bringing this to our attention, and we sincerely apologize for the delay and lack of communication regarding your order #10187782. We understand how frustrating it must be to wait this long without receiving updates, and we are truly sorry for the inconvenience caused. Please be assured that we are personally reviewing your order and will be sending an urgent follow-up request to our fulfillment team. We will also make sure that your tracking information is provided to you immediately once it becomes available. We appreciate your patience and the trust you have placed in us. Our team is committed to resolving this matter as quickly as possible and ensuring you receive the assistance you deserve. Thank you for giving us the opportunity to make this right. Kind regards, Mike Mayraki Customer Support Team

Response from MayrakiMay 22, 2026

Hi Elizabeth, We sincerely apologize for the delay and the inconvenience this has caused. We would like to confirm that order number 10186433 has already been fully refunded. The refund has been processed on our end, and it may take a few business days for it to appear in your original payment method depending on your bank’s processing time. We truly regret the frustration this situation has caused and appreciate your patience and understanding. If there’s anything else we can assist you with, we’re here to help. Sincerely, Mike Maryaki Support team