The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and maynot be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Mayraki (hairmayraki.com) has 450 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Also known as
hairmayraki.com
Website
hairmayraki.com
Category
Hair Care & Styling
Listed on Five Star Index
2026
About these reviews
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The company replied to 85% of reviews.
Latest
Most recent review: October 2026.
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I bought 2 of the Mayraki anti-grey colour restore treatment. I have long, curly hair and it makes my hair extremely dry and matted. It's recommended to be used twice daily, However, due to the extreme dryness it's causing I'm using it as infrequently as possible so it defies the objective as I haven't seen any results due to the infrequent use. I wouldn't recommend this product.
MW
May W.
Very bad customer service, no response at all.
Another 12 hrs, no any update, total 84 hrs no update so far.
Very bad customer service, called 9 times in the last 3 days, sent 3 emails 3 days ago, no one picked up the phone and no one response the emails. Tried to cancel order immediately after submitted, sent 3 emails and left 3 voice message, they still sent the order. Never purchase from this vender again.
Here is the info you requested.
On Sunday, September 27, 2020, 07:47:56 PM CDT, Hair Mayraki Customer Support wrote:
KC
KC
Oh got it! Let me escalate the Order #10026845 for cancelation.
I have two orders 10026845 & 10026847, and wanted to cancel 10026845 before, but due to very bad customer service, I want to cancel both orders now.
Please send me the email to confirm the cancellation.
Thanks
Contacted your support team by phone and email in last 3 days, but no response at all, what you are talking about 24 hrs?, it is 72 hrs already.
Hopefully you take care of this already. Please confirm you canceled the order already or any issue to cancel it. Called and email 3 days ago, but no any response, called everyday, but no one picked up the phone, looks like out of the business already, now it is good to see someone response here finally.
Please give the update that two orders were canceled or not here due to you never response the customer call and email.
Thanks
Response from MayrakiSep 29, 2020
Dear May,
Update.
1. After carefully checking our system, your order have been cancelled when KC replied you on Sunday. But I am not sure why it doesn't trigger cancellation email. We are checking the email system at this moment.
2. We will send you the RMA as soon as possible.
Thank you for your feedback. Could you please share with us your order number? We usually replies emails and voice messages within 24 hours. Please contact [email protected] for an RMA and you will receive a full refund for your purchase.
Wish you have a good day!
Stay safe,
Mayraki Team
TJ
Tanisha J.
i got allergic reaction very misleading…
i got allergic reaction very misleading it says natural but theres still chemical in it like dye im allergic to dye thats why i turned to this product
Response from MayrakiSep 26, 2020
Hi Tanisha,
Thank you for your feedback. Can we have your order number please? And So sorry that you had allergic reaction to our products.
Mayraki's product are extracted from natural ingredients. But also like other natural products. it tends getting allergic reaction especially when people has allergic to pollen or some other plants/herbals. It's just like when we apply fresh aloe vera directly to our face, some people find it causes a stinging sensation on skin.
Please feel free to contact us via [email protected], we will definitely make it right for you.
Stay safe,
Mayraki Team
PS
Paola S.
Horrible customer service - never received products
Horrible customer service. I place an order almost a month ago and i still have not received anything. I asked for a full refund and I received an email verifying my address one more time.
Response from MayrakiSep 25, 2020
Hi Paola,
Apologize for the inconveniences. May I have your order number please? All orders takes 3-5 days to reach domestic addresses and delivered by FedEx. Please let us have your order number and we will check the shipping status for you as soon as possible.
Stay safe.
Mayraki Team
CF
CF
Does NOT work
I have curly hair and I was not looking for anything more than less frizz and for my curls to be less tight. I tried this product twice, first time I left it one hour and did the straightening my self and no difference. The second times, two week later, I left it for one and half hour and my (adult) daughter did some serious straightening and again NO difference, not even softer, no less frizz, nothing.
I guess I wasted $65. I would not recommend this product. I'm pretty disappointed!
Response from MayrakiSep 20, 2020
Hi there,
Thank you for your time and feedback.
Could you please share with us your order number and more details about your hair as well.
We are definitely going to help to find out where goes wrong with your last home treatment.
Feel free to leave us your order number or write directly to [email protected] and we will be in touch as soon as possible.
Take care and stay safe,
Mayraki Team
MA
Marlena
The worst product I've ever used
The worst product I've ever used. Colour restoring treatment made my hair dry, I wish I could give it a go for a bit longer to see if it really works. Unfortunately the cost of damage the product made in my bathroom completely outweighs any possible benefits. I often colour my hair myself in that same bathroom and I have never stained anything. This is just splashing everywhere, no mater how careful you are. So now my silicone around the basin is stained, grout is stained, even toilet seat has dots of product on them that is impossible to clean (no idea how this could even happen!!). My pillowcase is stained, after washing it with Vanish Oxi Action TWICE in 95 degrees still stained. Also couple other items of clothing. And a towel. No way you can actually make that mess disappear.
By now I feel like the only real reviews are the one star ones.
Then we get to the return part, seems like this is their business model: sell 2 products, customer is fed up so tries to return, charge them for the initial postage and ask them to pay for the return. Refund whatever is left which is around $40. They still make $40 out of each sale. And who cares how much this rubbish actually cost you overall (which is definitely couple hundred in my case). Very unhappy!
AM
Ann M.
This company is a SCAM...product caused hair THINNING and hair LOSS
I tried the Anti-gray Hair Color Restoring Treatment...Buyer BEWARE...it caused hair THINNING and hair LOSS. I have dark brown hair naturally, when I started it, it seemed to cover up grays temporarily (because it is also dark brown) while it was supposed to be nourishing my scalp with its ALL "NATURAL" ingredients. However after 3 weeks I noticed it had THINNED my hair and caused hair LOSS. Because the product is dark, it hid my thinning more b/c it blended in with what my natural color was, else I would've noticed the loss sooner. I have contacted them for a full refund at a minimum ASSUMING my hair will come back....so far no response.
JR
Julie R.
I did the keratin treatment
I did the keratin treatment. It didn’t do anything to my hair. No change at all. Maybe I need to do it more than once.
Response from MayrakiSep 4, 2020
Hey Julie,
Hope you're having an awesome day so far :)
I'm super sorry you're experience has been less than perfect! It's certainly not what we want and we'll sort this out for you.
For the Organic Hydrolyzed Keratin Instant Smoother System, please make sure to follow these following steps:
1.Shampoo your hair with the Mayraki Purifying Shampoo (Pre- treatment Shampoo), specially formulated anti-residue; The deep clarifying Shampoo to prepare your hair for the optimal treatment result.
2.Towel Dry. Solution surrounds each hair shaft with proactive keratin layers to smooth and relax the cuticle. Allow the hair to absorb solution for 50 minutes. For thick or curly hair, coarse hair will need to 1.5 hours to let the treatment full penetrated into hair strands.
3. Rinse off, and Blow dry to 70-80% as straight as possible with a flat or round brush. Use flat iron as personal preference. Style as desired.
Please try it one more time as we have confirm results that's working well if the instructions were followed. With correct procedure and sufficient amount of products that applies, it lasts 3 months normally. It's crucial that need to apply SUFFICIENT amount of products to penetrate into the hair strands as Mayraki Keratin treatment doesn't contain any formaldehyde, it requires more than normal Salon Brazilian Blowout. We have Customers's feed back to us that if they do not use enough amount then the hair will not be getting the idea results.
Should you need our assistance, feel free to contact us again in your own time.
Kindest,
xx