The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and maynot be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Mayraki (hairmayraki.com) has 450 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Also known as
hairmayraki.com
Website
hairmayraki.com
Category
Hair Care & Styling
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 85% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I never received my order, asked for a refund and it's been 2 and half months. Terrible - don't waste your time or money.
Response from MayrakiAug 14, 2026
Hi Marisa,
We sincerely apologize for the delay and inconvenience caused.
Regarding order #10189915, we would like to confirm that the order has already been fully refunded. Please check the bank account or card used for the original payment to verify the refund.
We understand how frustrating it can be to wait for a refund to appear, and we appreciate your patience and understanding.
Sincerely
Sofia
Mayraki Support team
SO
Sofia
Horrible!!
Horrible!!! There products are harsh and there customer service is even worse! I tried a keratin treatment from them and got hair loss and bad reaction. They haven't given me a refund nor let me return the other unopened box. I am very disappointed with them and will not be buying anything from them again.
Response from MayrakiAug 13, 2026
Hi Sofia,
Thank you for sharing your experience. We’re truly sorry to hear about the reaction you experienced and the frustration caused by the refund and return process. We take concerns regarding our products very seriously and would like the opportunity to look into your case personally.
Could you please provide us with your order ID, Once we have it, we’ll review the details of your case and do our best to help resolve the issue as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience.
Sincerely,
Sofia
Mayraki support team
HE
Heaven
Don't trust this company anymore
Don't trust this company anymore. I ordered their products in past since 2021 but now seem to lower their standard. They don't ship the products I purchased and when I tried to get inContact through email, they took several days to tell me they are behind and they are processing the fulfillment. Then, they email me again the next day saying they won't be able to ship my order till the next 3-4 weeks. I emailed them back saying if it's going to take 3-4 week to get a tacking number for shipment, then just refund me my money. They didn't respond to my email. I called my back had my back to file a dispute meanwhile my bank reversed the transaction. FYI, don't use PayPal. PayPal won't work on your behalf.
Response from MayrakiAug 13, 2026
Hi Heaven,
We’re sorry to hear about your experience and understand how frustrating it must have been to wait for your order and not receive timely updates.
We’d like the opportunity to look into this personally and provide you with an accurate update. Please send us your order ID, and we’ll check the status of your order and make sure you receive an update. We’ll also do our best to have your order delivered as soon as possible.
We sincerely apologize for the inconvenience and appreciate your patience.
Sincerely,
Sofia
Mayraki Support team
LC
Linda C.
I'm reaching out to see how much longer…
I'm reaching out to see how much longer I have to wait for my order? I ordered the smoothing kit on Jun 26. Has it even shipped yet?
Response from MayrakiAug 13, 2026
Hi Linda,
We’re sorry for the delay and inconvenience, and we completely understand your concern about the status of your order.
Regarding order #10190387, your order has already been shipped, and the tracking details have been sent to the email address associated with your order. Please check your inbox, including your spam or junk folder, for the shipping confirmation.
We sincerely apologize for the wait and appreciate your patience.
Sincerely,
Sofia
Mayraki Support team
PR
Patty R.
Scam Company
Again, I cannot stress enough to stay away from this company. I now have disputed through my PayPal account since I have sent request after request for a refund and keep getting the generic answers as shown on previous reviews. They have the returned product, which they received on 7/1/26 and still nothing on my refund!! Now they keep sending me emails on all their products, which I guarantee I will never buy.
Response from MayrakiAug 10, 2026
HI Patty,
We’re truly sorry for the frustration and disappointment you’ve experienced, especially after returning the product and having to follow up repeatedly regarding your refund. We completely understand why this situation has caused you to lose confidence in us.
Regarding order #10189472, I can confirm that your refund has already been requested. I will personally follow up on this with our team and do everything I can to make sure the refund is processed and credited back to your account as soon as possible.
We sincerely apologize that you have had to go through this experience. We understand that receiving repeated promotional emails while you are still waiting for your refund can be particularly frustrating, and we’re sorry for the poor experience this has caused.
Thank you for your patience while we work to get this resolved.
Sincrely,
Sofia
Mayraki Support team
DE
Deb
I ordered WEIGHTLESS ESSENTIAL OIL…
I ordered WEIGHTLESS ESSENTIAL OIL NUTRITIVE TREATMENT or# 10189581 on 6/10/26 this was my 2nd time ordering I received it 7/10/26. immediately opened my product ,to be sure i received correct order. I immediately knew the product formula either completely changed or they put wrong product in the jar. The color and consistency of product was very much OFF. This is supposed to be a thick pasty consistency & light oil mask it was a very runny and more like a regular creamy conditioner. Unlike the first product that I received. I advised the company immediately in a message, we have been going back-and-forth. This is now August 6 and my issue has not been resolved. They sent me an email asking me to send pictures of the product with like about five or six other requirements. I sent them pictures already but of course I sent them again. It's just been horrible customer service.they refused to refund my money they want me to pay out of my own pocket,to ship back.
why should I have to pay to return it when they sent me an unsatisfactory product? I showed them their own picture of the product which was advertised, they admitted to me that they took the picture down off of the site because they know it's not the same product.
Order at your own risk and you must have a lot of patience. There are no rush orders I do like the keritan product, but if you need it, give yourself about a two month window to receive.
Response from MayrakiAug 10, 2026
Hi Deb,
We’re truly sorry to hear about your experience with your Weightless Essential Oil Nutritive Treatment and, especially, the frustration caused by the delays in getting your concern resolved. We understand how disappointing it must have been to receive a product that appeared different in color and consistency from your previous order, and we sincerely apologize for the inconvenience this has caused.
While we do have a return policy in place, we certainly want to review your specific case and see how we can help resolve the return as fairly and efficiently as possible. We appreciate that you have already provided photos and information regarding the product, and we’re sorry that you feel you’ve had to repeat the process.
Please provide your order ID through your Trustpilot review response so we can locate your order and review the details of your case. Once we have the order information, we’ll do our best to assist you with the return and work toward an appropriate resolution.
Thank you as well for sharing your feedback. We take concerns regarding product consistency and customer service seriously, and your experience will be reviewed by our team.
Sincerely,
Sofia
Mayraki Support team
BS
Barenton S.
Order 10190418
Order 10190418
Update after Mayrakî’s answer on august 3rd, 2026
I asked for a refund , Bot says here that my order has been shipped.
It’s not true, nothing has changed on their own website. I received no notification.
I am not interested in this product anymore.
REFUND PLEASE !!
Order 10190418
If I could put zero stars I would .
No delivery
No refund
No explanation
This company debited my money within minutes of the order on June 27th.2026. But they can’t seem to ship anything or even send an update email.
However, I get spammed 3-4 times a week about how supposedly « Forbes and Marie Claire endorsed their product »…
I have asked for reimbursement within 2 weeks, because come on … who takes 2 weeks to even start packaging for shipping? Scammers?
Now it’s been a month and still nothing.
They have a phone number that never picks up.
I don’t know if I’ll ever get my money back.
STAY AWAY FROM MAYRAKI!!!
Response from MayrakiAug 4, 2026
Hi Barenton,
We sincerely apologize for the frustration and disappointment you’ve experienced with order #10190418. We completely understand why the extended wait, lack of shipping updates, and difficulty reaching us have caused you to lose confidence in our service. This is certainly not the experience we want for our customers.
We’ve checked your order and can confirm that order #10190418 has already been processed. Please rest assured that we are monitoring the status of your order closely, and we will send you the tracking details as soon as they become available in our system.
I also want to assure you personally that I will continue to follow up on your order and do my best to make sure that you receive your package. We understand that you have already been waiting far longer than expected, and we sincerely apologize for the inconvenience and frustration this has caused.
We truly appreciate your patience and regret that the delay and communication issues have affected your experience with Mayraki. Thank you for allowing us the opportunity to address your concerns.
Sincerely,
Sofia
Mayraki support team
JA
Janice
Refund
The order number is in the comments that I left before (ORDER #10190495) it is the same.
Response from MayrakiJul 27, 2026
Dear Janice,
Thank you for your follow-up, and we sincerely apologize for the frustration and inconvenience this experience has caused.
We would like to let you know that your refund for Order #10190495 has already been processed. Please rest assured that we are closely monitoring its progress and will keep you updated as soon as the refund has been completed and is reflected in your account.
We truly appreciate your patience and understanding while the refund is being finalized, and we apologize again for the delay.
Sincerely,
Mike
Mayraki Support team
