MayrakiReviews of hairmayraki.com

Response from MayrakiJul 16, 2021

Hi there, Thank you for your feedback. May I have your order number please? We will look into it asap and get back to you on this matter. Please be assured that all orders are cancellable once placed and the refund will be processed within 7-10 days. Update 1: HHWNO1174001621Y It is seems that this order number does not belong to us. Can you let us know from which website did your wife place the order ? Our website is https://hairmayraki.com and our order number is something like #100xxxxx. The confirmation email and invoice have been sent immediately after the order placed, and you can find the order number in the subject line. If you could share the official receipt to our email address at [email protected] we can have a look immediately and reply to you accordingly. Have a good day! Cheers, Mayraki Team

Response from MayrakiJul 8, 2021

Hi Tif, Thank you for bringing this to our attention. Here are the full ingredients of our Organic Hydrolyzed Keratin Instant Smoother System: Aqua, Clycerin, Ceteatyl Alcohol, Glycolic Acid, Hydrolyzed Keratin, Argania Spinosa Oil, Perfume, Oat Amino Acids, Shea Butter Extract, Hydroxyethylcellulose, Benzyl Alcohol, Cyclopentasiloxane I will reach out to our product team for the details of the ingredients to be corrected immediately. This is not the experience that we wish our customers to have. Rest assured I will personally take up this case with our internal team and provide you with the resolution at the soonest. Regards, Mayraki Team

Response from MayrakiJul 6, 2021

Hi Zack, Thanks for reaching out and so sorry to hear that you have a bad allergic reaction to one of our products. Mayraki anti-gray hair restoring treatment is made from 100% vegan, natural, botanical extracts. But it might give some skin reaction to the customers who is allergic to pollen. It just like when we apply raw aloe gel extracted from the plant’s leaves on our face and some people will get stink feelings. Please always do patch test before using on scalp to make sure that there will be no allergic reaction that will occur. We will reach out to you shortly to see what else we can help with. Regards, Mayraki Team

Response from MayrakiJul 6, 2021

Hi Monaka, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. May I know what error message do you receive when you tried placing the order? Kindly take a screenshot of the error page and what is the URL/website address that you are accessing so we can fix it asap. Please also try to clear your cache, cookies and browsing history. You can also try to use a different web browser. Here's the other method of accessing our website: google search, fb ads, instagram ads and mobile / desktop. Please let me know if it works. Kindest, Mayraki Team

Response from MayrakiJul 1, 2021

Hi Erika, Thanks for reaching out. With this email we would like to extend our sincere apology to you due to the order that still didn't received. We do understand this could be un-easy to wait for your long awaited order. This is definitely not the experience that we want our customer to get. As per checking the order, it has been shipped out with tracking number 1305010105. We will lodge an investigation request with the courier and we will get back to you as soon as we receive a response. I will also do a follow up with our Dispatch Team about this. We are sincerely sorry for the inconvenience and thank you very much for your kind understanding. Best regards, Mayraki Team

Response from MayrakiJun 17, 2021

Hi Grant, Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please be informed that we have never tested the Anti-grey Hair Color Restoring Treatment to beards as this is only recommended for hair usage. Allergic reaction is expected as Mayraki products are plant based and we have put up indication to do a patch test in the back of the ear or hand first before usage to make sure that there will be no allergic rection that will occur. This is not the experience that we wish our customer to have. Rest assured I will personally take up this case with our internal team and provide you with the resolution at the soonest. Regards, Mayraki Team

Response from MayrakiMay 25, 2021

Hi there, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance with the product. Please be advised that you need to use the anti-gray hair treatment daily morning and night for around 3-4 weeks to see the results. After you see the desired/original color, you will need to stop using it on a daily basis. Instead, applying 1-2 times weekly to supply nutrition to the hair roots in order to maintain the results. Hope this helps. This is not the experience that we wish our customer to have. Rest assured I will personally take up this case with our internal team and provide you with the resolution at the soonest. Regards, Mayraki Team

Response from MayrakiMay 22, 2021

Hi Sri, Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention. For the Organic Hydrolyzed Keratin Instant Smoother System, please make sure to follow these following steps: 1.Shampoo your hair with the Mayraki Purifying Shampoo (Pre- treatment Shampoo), specially formulated anti-residue; The deep clarifying Shampoo to prepare your hair for the optimal treatment result. 2.Towel Dry. Solution surrounds each hair shaft with proactive keratin layers to smooth and relax the cuticle. Allow the hair to absorb solution for 50 minutes. For thick or curly hair, coarse hair will need to 1.5 hours to let the treatment full penetrated into hair strands. 3. Rinse off, and Blow dry to 70-80% as straight as possible with a flat or round brush. Use flat iron as personal preference. Style as desired. Please try it one more time as we have confirm results that's working well if the instructions were followed. It's crucial that need to apply SUFFICIENT amount of products to penetrate into the hair strands as Mayraki Keratin treatment doesn't contain any formaldehyde, it requires more than normal Salon Brazilian Blowout. We have Customer's feed back to us that if they do not use enough amount then the hair will not be getting the idea results. Should you need our assistance, feel free to contact us again in your own time. Kindest, Mayraki Team