MayrakiReviews of hairmayraki.com

Response from MayrakiSep 19, 2021

Hi Rami, Thank you for feedback. We are sorry to hear about your experience. it is an uncommon instance and we'll do better in the future. May we have your order ID number please? Mayraki's anti-gray hair color restoring treatment is safe, non-irritating and long-term alternative to artificial root cover ups. It is sulfate-free, paraben-free, and vegan formula ensures a non-irritating and gentle effect on the hair and scalp. And since we use 100% natural ingredients, there are instances that customers are allergic to pollens which is one of the ingredients of the anti-gray. Thus, we highly recommend that our customers do a patch test before using it. It just like when we apply raw aloe gel extracted from the plant’s leaves on our face. Every brand has products that got unhappy customers, but in Mayraki we consistently do our best to improve on the product, formula, logistics, customer services, etc. Apologize for the experience that you have with us, we are always open to listen and improve on ourselves. Hope it helps to clear our name. Regards, Mayraki Team

Response from MayrakiAug 29, 2021

Hi Angela, Thanks for sharing your feedback. The product is made from herbal and plant. It does not contain any artificial colour or pigment. When it is accidentally spill on the surfaces, you can rinse it with water as soon as possible, because it will not dry out immediately, it will be cleaned by water. If it dried out, it can be rinsed with warm water or soapy water. The new batch of product use a spray pump head, so it will not cause stains everything at all. For best result, please be advised that you need to use the anti-gray hair treatment daily morning and night for around 3-4 weeks to see the results. After you see the desired/original color, you will need to stop using it on a daily basis. Instead, applying 1-2 times weekly to supply nutrition to the hair roots in order to maintain the results. Hope that helps. Regards, Mayraki Team

Response from MayrakiAug 18, 2021

Hi Dale, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. May I have your order number please? And can you please clarify which product have you purchased since we have another dying shampoo on our product line that similar to the brand that you have mentioned? If you have purchased the anti-gray hair color restoring treatment, for best result, please be advised that you need to use the anti-gray hair treatment daily morning and night for around 3-4 weeks to see the results. After you see the desired/original color, you will need to stop using it on a daily basis. Instead, applying 1-2 times weekly to supply nutrition to the hair roots in order to maintain the results. And this is the detailed explanations on how it works. https://hairmayraki.com/mayraki-hair-remedies-blog/what-is-the-science-behind-mayraki-antigray-hair-color-restoring-treatment/ And just make some clarifications here, all our reviews are true and genuine, and we have also indicate on TrustPilot here, the testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and may not be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them. All website contents are true and reviews all from VERIFIED PURCHASE with PINNED IP Address, please indicate which one are not allowed to use or relatively not true, we will start to investigate and publish them on website. Every brands has products that got unhappy customers, but in Mayraki we consistantly do our best to improve on the product, formula, logistics, customer services, etc. Apologize for the experience that you have with us, we are always open to listen and improve on ourselves. Hope it helps to clear our name. Rest assured I will personally take up this case with our internal team and provide you with the resolution at the soonest. Regards, Mayraki Team

Response from MayrakiJul 23, 2021

Hi Kit, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. For best result, please be advised that you need to use the anti-gray hair treatment daily morning and night for around 3-4 weeks to see the results. After you see the desired/original color, you will need to stop using it on a daily basis. Instead, applying 1-2 times weekly to supply nutrition to the hair roots in order to maintain the results. You may also refer to this link for more details: https://hairmayraki.com/anti-grey-hair-color-restoring-treatment/ Hope this helps.

Response from MayrakiJul 22, 2021

Hi Sarah, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. The product is made from herbal and plant. It does not contain any artificial colour or pigment. Having some color changing is a normal effect when it is exposed to the oxygen. When it is accidentally spill on thr surfaces, you can rinse it with water as soon as possible, because it will not dry out immediately, it will be cleaned by water. If it dried out, it can be rinsed with warm water or soapy water. The new batch of product use a spray pump head, so it will not cause stains everything at all. For best result, please be advised that you need to use the anti-gray hair treatment daily morning and night for around 3-4 weeks to see the results. After you see the desired/original color, you will need to stop using it on a daily basis. Instead, applying 1-2 times weekly to supply nutrition to the hair roots in order to maintain the results. This is not the experience that we wish our customer to have. Rest assured I will personally take up this case with our internal team and provide you with the resolution at the soonest. Regards, Mayraki Team

Response from MayrakiJul 17, 2021

Hi there, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. The product is made from herbal and plants and it does not contain any artificial color or pigment. Having some color changing is a normal effect when it is exposed to oxygen. Also, the treatment has its original color from herbal extract instead of transparent form. It’s just liked what we have got on our hands after flower arrangements or some gardening works. You may use gloves if you prefer to. When it is accidentally spilled on the surfaces, you can rinse it with water as soon as possible, because it will not dry out immediately, it will be cleaned with water. If it is dried out, it can be rinsed with warm water or soapy water. Mayraki anti-gray hair restoring treatment is made from 100% vegan, natural, botanical extracts. It might give some mild skin reactions to the customers who are allergic to pollen. It is just like when we apply raw aloe gel extracted from the plant’s leaves on our face. Always do a patch test before using it on the scalp to make sure that there will be no allergic reaction that will occur. This is not the experience that we wish our customers to have. Rest assured I will personally take up this case with our internal team and provide you with the resolution at the soonest. Regards, Mayraki Team

Response from MayrakiJul 17, 2021

Hey there, Thank you very much for the feedback. Just wanna clarify that the Foreign Transaction Fee is not charged by us. It depends on the credit card issuer as we are an US based merchant. For international buyers we would suggest to use PayPal instead to avoid the unnecessary bank charges. Feel free to let us know if you still have other questions. Wish you have a great weekend! Mayraki Team