MayrakiReviews of hairmayraki.com

Response from MayrakiNov 11, 2021

Hi Meera, Thank you for the feedback and we are sorry to hear about your experience. The anti-gray hair color restoring treatment is made of 100% natural ingredients without the use of dyes and pigments. But it might give some mild reactions to the customers who is allergic to pollen. It is just like when we apply raw aloe gel extracted from the plant’s leaves on our face. That is why we always recommend to do a patch test before using on scalp to make sure that there will be no allergic reaction that will occur. It would help us if you can send through email at [email protected] an image of your allergic reaction. We, at Mayraki, always want the best for our customers, and we are constantly looking for ways to improve not only our product, but also our customer service, logistics, etc. Regards, Mayraki Team Update: Hi, Thank you for the response. Can you please email pictures of the reaction to [email protected]? Also please include the order ID# and address it to Kresta. We will wait for your email. Thanks, Mayraki Team

Response from MayrakiNov 2, 2021

Hi, Thank you for sharing your experience with us. We are sorry to hear that your experience did not match your expectations. It is an uncommon instance and we will do better in the future. May we have your order ID# please? We will definitely look into your case and solve your issue at the best. Furthermore, we would like to share some information regarding the treatment. The anti-gray hair color restoring treatment helps in restoring the natural hair color without the use of dyes and pigment. It has its original color from herbal extract instead of transparent form, thus the staining. For best result, we recommend you use gloves and wrap hair with a towel. It is highly recommended that you use the treatment, 2 times a day, morning and night for 3 to 4 weeks to achieve the results. Once you have achieve the desired results, we still recommend that you use it at least 1 to 2 times a week to maintain the results. Every brand has products that got unhappy customers, but in Mayraki we consistently do our best to improve on the product, formula, logistics, customer services, etc. Apologize for the experience that you have with us, we are always open to listen and improve on ourselves. Wish you have a great day! Best Regards, Mayraki Team

Response from MayrakiOct 31, 2021

Hi, Thank you for the feedback and we apologize for the inconvenience this has caused you. Can we have your order ID# so we can investigate this matter and assist you? When packages are returned back to us, we usually contact the customer and verify address and make another attempt to ship the package. Again, we apologize for such experience. This is not the experience we wish for our customers. Rest assured I will personally take care of this case to resolve issue. Regards, Mayraki Team

Response from MayrakiSep 29, 2021

Hi Naomi, Thank you for the feedback and we apologize for the inconvenience this has caused you. Can we have your order ID# so we can investigate this matter and assist you in getting your package? Lately, we have some cases of undelivered packages. If this would be the case, we assure you that we will reship you order. We are not a scam company, all of our packages are with proper tracking number. This is not the experience we wish for our customers. Rest assured I will personally take up this case to resolve this issue. Sincerely, Mayraki Team

Response from MayrakiSep 28, 2021

Hi Alexandre, Thanks for sharing your feedback. We are sorry to hear that your experience did not match your expectations. It was an uncommon instance and we'll do better in the future. May we have your order ID number please? We will investigate your case further and solve your issue at our best. Mayraki Anti-gray hair color restoring treatment is made of 100% all-vegan, natural, botanical extracts. And since it is made of natural ingredients, it might give some mild skin reactions to the customers who is allergic from pollen. It just like when we apply raw aloe gel extracted from the plant’s leaves on our face. We recommend to our customers to do patch test before using on scalp or skin to make sure that there will be no allergic reaction that will occur. This is not the experience that we wish our customers to have. Rest assured I will personally take up this case with our internal team and provide you with the resolution at the soonest. Regards, Mayraki Team

Response from MayrakiSep 22, 2021

Hi there, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. May I have your order number please? We will definetely look into your case and solve the issue at our best. Further more, just wanna share more information regards to the stain that you have mentioned. The treatment has its original color from herbal extract instead of transparent form. It’s just liked what we have got on our hands after flower arrangements or some gardening works. You may use gloves if you prefer to. For the best result, you may use glove when applying and cover with a towel after you have applied. Please be advised that you need to use the anti-gray hair treatment daily morning and night for around 3-4 weeks to see the results. After you see the desired/original color, you will need to stop using it on a daily basis. Instead, applying 1-2 times weekly to supply nutrition to the hair roots in order to maintain the results. Every brand has products that got unhappy customers, but in Mayraki we consistently do our best to improve on the product, formula, logistics, customer services, etc. Apologize for the experience that you have with us, we are always open to listen and improve on ourselves. Wish you have a great day! Best Regards, Mayraki Team

Response from MayrakiSep 20, 2021

Hi Justin, Thanks for the feedback and we are sorry about your experience. This is an uncommon instance and we'll do better in the future. May we have your order ID number please? Mayraki's anti-gray hair color restoring treatment is made of 100% natural ingredients without the use of dyes and pigments. It is safe, non-irritating and long-term alternative to artificial root cover ups. And since we use 100% natural ingredients, there are instances that customers are allergic to pollens which is one of the ingredients of the anti-gray. Thus, we highly recommend that our customers do a patch test before using it. It just like when we apply raw aloe gel extracted from the plant’s leaves on our face. Every brand has products that customers are unhappy, but in Mayraki we strive hard to improve our products, formula, logistics, customer services, etc. We sincerely apologize for the experience that you have with us, we are always open to listen and improve on ourselves. Hope it helps to clear our name. Sincerely, Mayraki Team

Response from MayrakiSep 19, 2021

Hi Lavinia, Thank you for sharing your feedback. We're sorry that your experience did not match your expectations. It is an uncommon instance and we'll do better in the future. Furthermore, we want to share with you some information that might help. For best results, it is recommended that you use the anti-gray treatment twice daily, day and night, for 3 to 4 weeks. Once you have achieved the desired results, then you can use the treatment, 1 to 2 times a week to maintain the supplement of nutrients to the hair roots. Again, we are sorry for the experience. We will take into consideration your feedback to do better. Regards, Mayraki Team