The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and maynot be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Mayraki (hairmayraki.com) has 450 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Also known as
hairmayraki.com
Website
hairmayraki.com
Category
Hair Care & Styling
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 85% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I bought the Mayraki Keratin. Followed instructions EXACTLY. It left my hair nicely conditioned, but not shiny at all like a Keratin treatment. The part that concerns me the most is the strong formaldehyde smell. My air cleaner registered 150 (usually it is 1 or 2) on its meter when I was flat ironing, which means highly toxic. Also, my hair went to light brown from dark brown. I kind of like it now, but not at first. This did not work as I expected it to.
Response from MayrakiSep 27, 2023
Hello! Thank you for reaching out to us.
Mayraki Products are Formaldehyde - Free, No Methylene Glycol, No Formalin, No Methanal or thanediol which all are chemicals when heated will turn into Formaldehyde.
Can you send us the photos of your color change?
It's possible that the temperature of the flat iron is a little high for your hair, excessive temperature may cause the hair to emit a burning smell, and the hair color may turn yellow.
We hope we have clarified your queries. Have a great day!
Sincerely,
John Cortez
Mayraki Team
AS
Amaroc S.
Worst company ever
Worst company ever, they buy reviews to show on their website but clearly here it’s a different story with people’s experience! Money hungry crooks who do not accept any returns and have products that don’t work. Someone even created a Facebook page to speak the truth!
Response from MayrakiSep 19, 2023
Hello Amaroc,
We truly are sorry to hear that you are not satisfied with our product. Our products are manufactured using organic ingredients that produce high-quality extensive hair products. However, results vary for every hair type, duration and how the product was applied, For this reason, we do not offer a product guarantee as results are subjective.
We do process refunds for circumstances that are out of our hands such as allergic reactions prompted by pollen allergic skins or received damaged packages and other considerations our Subject Matter Expert sees fit.
We truly are sorry that we will not be able to process a FULL REFUND but we will do our best to make it up to you the best way our policy can accommodate. If you have unused and unopened remaining products, we would love to walk you through how to process a RETURN for a REFUND.
Please let us know if you would like us to do that and we will set you up accordingly.
Regards,
JM
Mayraki
LV
Lillian V.
What an horrible product and even worst…
What an horrible product and even worst customer service . For starters my hair is virgin no chemicals really healthy and long . I’m always trying new stuff to make my hair shinny or healthier so I order two packages of the keratin and she shampoo . I used it as directed and it burn my scalp and my hair I had to cut few inches . I send an email to rerun the product and after 4 days they answered me with the excuse that they do not accept returns if is because I didn’t like my results that I should used as directed ( I did ) they were so rude and condescending . Stay away from this product it is not natural as they said the odor tells you otherwise . Don’t spend your money on this .
Response from MayrakiSep 19, 2023
Hello Lillian,
We truly are sorry to hear that you are not satisfied with our product. Our products are manufactured using organic ingredients that produce high-quality extensive hair products. However, results vary for every hair type, duration and how the product was applied, For this reason, we do not offer a product guarantee as results are subjective.
We do process refunds for circumstances that are out of our hands such as allergic reactions prompted by pollen allergic skins or received damaged packages and other considerations our Subject Matter Expert sees fit.
We truly are sorry that we will not be able to process a FULL REFUND but we will do our best to make it up to you the best way our policy can accommodate. If you have unused and unopened remaining products, we would love to walk you through how to process a RETURN for a REFUND.
Please let us know if you would like us to do that and we will set you up accordingly.
Regards,
JM
Mayraki
KW
KW
Terrible company
Terrible company, avoid at all costs (also see Better Business Bureau complaints). Here's what's happened so far to me:
August 13, 2023 -- I place my order and get an email confirmation that it went through.
August 19, 2023 -- I realize that I have received absolutely zero updates about the status of my order, no tracking number, etc. And then I also come across these TrustPilot and Better Business Bureau complaints, so I immediately e-mail the support e-mail for Mayraki requesting cancellation and full refund. I get an auto response confirming they received the e-mail.
August 20, 2023 -- I receive an email from the co. saying "your order is about to ship" -- with a USPS tracking number. When I click tracking it says "pre-shipment, USPS awaiting package." I immediately send back another e-mail to Mayraki pointing out that I had already requested cancellation and refund on August 19th. I get another auto-response, and they totally ignore both the original e-mail requesting the cancellation and the follow-up.
August 21, 2023 -- I get an official document from USPS that confirms that, as of August 21st (two full days AFTER I e-mailed to request a cancellation and refund), the package is still in "pre-shipment" and says "USPS awaiting package." So it's clearly NOT too late for them to just cancel the whole order and refund my money.
August 22, 2023 -- I finally receive an email back from Mayraki in response to my original e-mail requesting cancellation, and it says "We are sorry for the delay and inconvenience. We have checked with our warehouse team, and we have found that your order has already been shipped. However, we would like to offer you the option to return the product for a refund once it is delivered to you. We will provide you with a Return Merchandise Authorization and process the refund as soon as we receive the product back."
This is totally unacceptable and absurd. My order # is 10114253 and have escalated the matter with PayPal.
P.S.: I've seen other customers complain about similar issues. There was at least one complaint where tracking indicated that the package was delivered, but it never was, and so Mayraki was refusing to refund her. DO NOT ORDER FROM THEM!!! BUYER BEWARE.
GM
Gelila M.
They have a really really bad customer…
They have a really really bad customer service. I keep asking where my product are but I couldn’t get an answer. “They emailed me saying let me get you the tracking number I will be right back” and I still did not get my tracking number. I ask a couple of questions, but no answer! I wonder if all of those 5 stars reviews are false now!
Response from MayrakiAug 21, 2023
Hello Gelila! Thank you for reaching out to us.
We're really sorry for the inconvenience. We've recently experienced having an issue with the system and is currently being worked on why we haven't updated your tracking number. If you haven't received your package yet, feel free to reach us here.
Sincerely,
John Cortez
Mayraki
FP
Falguni P.
Tried Keratine
Tried Keratine. My hair is hard like straw. There’s a lot of breakage. Lost so much of my precious hair as the comb does not pass through my hair through all that dry product. My hair is like hard coir rope! I can’t get them over the phone, email, FN messages anything! Looks like a big scam to me. I hope I haven’t permanently damaged my hair 🥵
Response from MayrakiJul 17, 2023
Hello! Thank you for reaching us.
We truly are sorry to hear that you are not satisfied with our product. Our products are manufactured using organic ingredients that produce high-quality extensive hair products. However, results vary for every hair type, duration and how the product was applied, For this reason, we do not offer a product guarantee as results are subjective.
We do process refunds for circumstances that are out of our hands such as allergic reactions prompted by pollen allergic skins or received damaged packages and other considerations our Subject Matter Expert sees fit.
We truly are sorry that we will not be able to process a FULL REFUND but we will do our best to make it up to you the best way our policy can accommodate. If you have unused and unopened remaining products, we would love to walk you through how to process a RETURN for a REFUND.
Please let us know if you would like us to do that and we will set you up accordingly.
Sincerely,
John Cortez
Mayraki
RM
Rose M.
Since it is one of the ingredients in…
Since it is one of the ingredients in their product, I do not advise it to anyone who is allergic to pollen. After using the product for ten days, I suddenly developed a scorched forehead, an itchy red scalp, and my hair began to come out. I attempted to speak with the administrator, but all they said was "Sorry." Therefore, be warned that this can harm your skin and scalp. Careful.
I was able to finally have a hair transplant thanks to my investment in the plutonium company.
Response from MayrakiJul 17, 2023
Hello Rose,
Thank you for reaching us. We are sorry to hear that our product did not meet your expectations. This definitely is not the quality result we strive for. However, there are cases that are out of our control which in this situation is the allergic reaction.
Our products are made 100% from natural ingredients, but we still strongly suggest our customers test a small amount of treatment behind their ears, to prompt pollen-allergic skin. When this happens we advise the discontinue use of the product.
We are really sorry that you have had to deal with this and we would definitely want to make this situation correct for you. Can you send us a photo of the affected area as a reference for the refund?
The photo will also serve as a reference about what can be done to improve the product with regards to pollen-allergic skin and strive to improve this issue as soon as possible. I am really sorry that you have had to deal with it.
We hope to hear back from you so we can set you up accordingly.
Regards,
John Cortez
Mayraki
CH
Cheese
Makes your hair fall out
Extremely hard to return. By the time I found out that this product was making my hair fall out (likely due to the ingredient DMDM Hydantoin which is not FDA approved), it was too late. This is expensive and you don't know it's bad until it's too late.
Response from MayrakiJul 6, 2023
Hello! Thank you for reaching us.
We truly are sorry to hear that you are not satisfied with our product. Our products are manufactured using organic ingredients that produce high-quality extensive hair products. However, results vary for every hair type, duration and how the product was applied, For this reason, we do not offer a product guarantee as results are subjective.
We do process refunds for circumstances that are out of our hands such as allergic reactions prompted by pollen allergic skins or received damaged packages and other considerations our Subject Matter Expert sees fit.
We truly are sorry that we will not be able to process a FULL REFUND but we will do our best to make it up to you the best way our policy can accommodate. If you have unused and unopened remaining products, we would love to walk you through how to process a RETURN for a REFUND.
Please let us know if you would like us to do that and we will set you up accordingly.
Sincerely,
John Cortez
Mayraki
